SummaryPosted: Nov 14, 2024Role Number:200579013Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish! The people here at Apple don’t just craft products—they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! The AppleCare Digital Business Platform team is growing, and we are looking for a Product Owner to deliver the next generation of content management systems that enable great support experiences for our external and internal customers. The successful candidate will have strong business acumen and deep technical expertise, working closely with engineering, QA, UX, and business teams to build highly scalable applications that power content across external/internal sites, tools, and apps.DescriptionDescriptionAs a Product Owner for Content Systems, you will lead and deliver a best-in-class digital experience for Apple’s customers by overseeing the creation and management of intelligent systems that empower content delivery. You will be responsible for leading the vision, inception, strategy and entire product backlog, handling enhancement requests, and feature prioritization. ADDITIONALLY, YOU WILL: - Identify, analyze, prioritize, and refine requirements for the Engineering team. - Collaborating with different cross-functional teams to align product vision, ensuring the product meets both user needs and business goals - Write user stories and acceptance criteria, refine the product backlog, and advocate for both end-user and business needs. - Work with other product owners/managers across Apple to support the integration of content delivery services into various platforms. - Ensure timely delivery of new features, bug fixes, and enhancements, maintaining high standards of quality. - Facilitate clear communication between business and engineering teams to resolve issues efficiently. - Coordinate UAT to ensure alignment with business requirements and deliverables. - Monitor the overall health of projects/products and drive timely resolutions. - Present complex technical concepts to both technical and non-technical collaborators, including senior leadership.Minimum QualificationsMinimum Qualifications5+ years of experience in a software product management or product owner roleProficiency in agile scrum methodology as a product owner, with the ability to write detailed requirements that align with business priorities.MBA or equivalent experience with relevant Computer Science background. Master’s or equivalent experience in Computer Science with a Bachelor’s in Business Administration.Key QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsStrong experience in software product development lifecycle, creating short-term (quarterly) and long-term product roadmaps, and identifying new opportunities for content systems.Experience working with distributed business/leadership teams, ensuring alignment across various collaborators.Deep understanding of product design, system dependencies, and trade-offs.Proven ability to influence stakeholders at all levels.Proven track record of on-time and quality delivery of software products.Partner with UX research, design, data science, engineering & other product teams to deeply understand user needs, and competitive landscape, and to scope, build & iterate products that delight and deliver value to customers.Familiarity with cross-customer deliverables across product lines and the ability to manage competing priorities in a multifaceted environment.Knowledge of AI technologies, especially Large Language Models (LLM) and AI-driven content generation systems is a plus.Excellent presentation and communication skills, capable of articulating complex technical concepts to diverse audiences.Education & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore