Description The Alexa Smart Home team is looking for a passionate, results-oriented Sr. Technical Program Manager who will be responsible for delivering engaging and innovative smart home features for our customers. Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements, product planning, and drilling into technical architecture and design? This job may be for you! Key job responsibilities This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting requirements from internal and external customers, driving projects from design to release, and managing the production launch. In this role, you will: - Work with engineers and technical leaders to identify best practices for building resilient systems - Develop and maintain strong working relationships with technical and non-technical teams and stakeholders - Drive effective cross-functional teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities - Participate in and support system design - Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects - Lead and contribute to weekly, monthly and quarterly business reviews, able to create, maintain and disseminate clear and concise program updates to stakeholders across multiple organizations - Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints - Collaborate with business stakeholders to develop program and product requirements A day in the life You will work with product and partner stakeholders to define customer facing features. You'll manage feature delivery from end to end by guiding product, engineering, QA and partners. You'll dive into customer experience, requirements, engineering plans. You'll guide the product, engineering, science and operations teams to develop experiences at the edge, in the cloud, and integrate them into consumer services. Basic Qualifications - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.