Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Global Services is uniquely equipped to accelerate customer success through their cloud adoption lifecycle, leveraging Professional Services to realize desired business outcomes, providing world-class Security solutions, sustaining and scaling workloads through Support and Amazon Managed Services (AMS), and cultivating a skilled workforce through industry-leading Training & Certification programs. Global Services Strategy & Operations is looking for a Sr. Technical Program Manager to own and deliver tooling and automation to scale our ability to bring innovative services to a wider array of customers faster, maximize revenue potential, and drive predictable revenue growth. You will partner with multiple product, engineering, and cross-functional teams to deliver cohesive user experiences across our sales and business operations tools. You will use high judgement to prioritize tasks, make trade-offs, and manage risks and constraints. Key job responsibilities • Provide technical leadership by translating business requirements into technical solutions. • Manage the planning, execution, and delivery of tooling and automation initiatives across multiple teams. • Provide expertise on capacity management, level-of-effort estimation, task tracking, and assignment. • Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels. • Own status update mechanisms to communicate project progress and technical details to senior leadership and stakeholders. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Bachelor's degree in engineering, computer science or equivalent Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Strong communication and presentation skills; Ability to communicate effectively with both technical and non-technical individuals. - Work experience in Salesforce and or any CRM systems. - The ability to thrive in a fast-paced work environment that requires independent self-direction, excellent time management, strong attention to detail and an aptitude for team collaboration. - High proficiency in project/program management tools, standards, and practices. - Track record of successfully delivering complete systems (hardware, firmware, software) on time, to scope, with high quality. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.