Description “Amazon's motto may be customer obsession, but it has another infatuation — speed.” “Amazon's brand identity has long rested on the promise of getting parcels to customers as quickly as possible.” Do you have a passion for leading large, cross-organizational, and functional programs and initiatives? Are you looking for an opportunity to join a team that has a global and cross Amazon scope? If yes, the Customer Fulfilment Experience(CFX) team is looking for somebody with your enthusiasm and skills to work as part of the team. Our engineers are top-notch software developers who love listening to the customers, working as a team, and proactively taking the lead whenever necessary. In this role, you will have an opportunity to own design and development of key parts of services. You will have influence on subsystem design and help contribute to a team culture around practices that are critical to a quality product. You will have the opportunity to work with a cross functional team of stakeholders on some our highest visibility projects. You will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. You will work with senior product and engineering leaders to define strategy and requirements. You will design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, you will be expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. Working cross-functionally, you will identify and secure commitment from tech teams across the company for new initiatives, driving consensus on the technical approach. The ideal candidate will have a well-rounded, technical background as well as a history of leading large projects end-to-end. You will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy and manage the roadmap, change management process. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success. Key job responsibilities · 5+ years of technical program management experience · 7+ years of experience working directly with engineering teams · Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules · Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules · 7+ years of relevant engineering experience · 5+ years of technical program management experience Basic Qualifications - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.