Logistics Insurance and Claims is seeking a Sr. Technical Program Manager (TPM) to own the post-reporting management process for on-road incidents. At Logistics Insurance and Claims, our mission is simple: create and optimize business critical insurance programs for Amazon’s Last and Middle Mile logistics networks globally. We do this by creating insurance programs that protect and support the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility, speed and reliability for our customers.

The Sr. TPM will own and deliver innovations across our Global last mile programs to develop a vision, build a roadmap and partner with key partner teams to deliver world-class experiences. You will act as a subject matter expert, simplifying and streamlining the complex incident reporting and management process and will align diverse stakeholders to your vision and roadmap. You will develop and execute on metrics and mechanisms to show progress, track and show real-time performance of the incident management product, and identify areas to invest to drive needle-moving changes to our incident reporting and management products. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will have regular senior leadership visibility and should be able to communicate your vision and roadmap crisply to drive alignment with leadership and partner teams.

Project management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, progress to stakeholders, and ensuring appropriate levels of product quality and performance.


Key job responsibilities
• Lead the planning and execution of Incident Identification and Intake projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.
• Partner with product managers to deliver a cohesive incident experience from occurrence to resolution for both internal and external customers.
• Act as a subject matter expert, simplifying and streamlining current incident reporting processes under a common strategy. Act as a subject matter expert for on-road incident reporting products and experiences.
• Develop and execute the program roadmap for incident reporting, aligning diverse stakeholders to your vision with consideration to business objectives and user requirements.
• Own the on-road incident intake and reporting space, aligning diverse stakeholders to your vision and roadmap.
• Contribute to engineering discussions around technology decisions and strategy related to your program(s.)
• Collected required data at the first notice of incident (FNOI), enabling downstream processes and connecting existing intake & reporting solutions under a common strategy.
• Accountable for financial, regulatory, and operational risk management related to the program, prioritizing closing any gaps or findings.
• Collaborate with internal customers and key stakeholders, including safety, technical, and operations teams.
• Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region.