Sr. Technical Program Manager, Returns Abuse Prevention Tech- Emerging Marketplaces
Amazon.com
Join us in Bellevue as we innovate on behalf of our customers in Amazon's fastest growing market: India and emerging markets. Come along for the ride as we tackle new kinds of challenges across the entire Amazon stack in one of the most complex and dynamic places on earth. Work with us as we bring our inventions to the world, transforming the lives of consumers and sellers in emerging markets across the globe.
We build algorithms that detect potential abuse patterns/actors, and then create mechanisms that can prevent abuse and incentivize responsible use of Amazon policies. This enables business to become sustainable and continue to provide pleasing experience to the good customers. You will get to innovate and contribute to creative mechanisms for identifying and streamlining customer pattern at Amazon.
By encountering these types of challenges sooner and more often than other markets, we are pioneering innovative products and services that are impacting Amazon customers the world over. As a part of IES NCRC (Customer Returns) team, we focus towards improving the return journey for the customers, having a low-latency Amazon app, identifying/curbing return policy misusers, and keeping the operations sustainable. Whether we're employing ML or AI, building a new React-based front-end, or coordinating a dozen different parts of the Amazon ecosystem to drive a new initiative, exciting challenges abound.
Key job responsibilities
As the Sr. TPM, you will be responsible for scoping and delivering large projects end-to-end. You will have the opportunity to work with a cross functional team of stakeholders on some our highest visibility projects. You will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. You will work with senior product and engineering leaders to define strategy and requirements. You will design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, you will be expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. Working cross-functionally, you will identify and secure commitment from tech teams across the company for new initiatives, driving consensus on the technical approach. The ideal candidate will have a well-rounded, technical background as well as a history of leading large projects end-to-end. You will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy and manage the roadmap, change management process. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success.
We build algorithms that detect potential abuse patterns/actors, and then create mechanisms that can prevent abuse and incentivize responsible use of Amazon policies. This enables business to become sustainable and continue to provide pleasing experience to the good customers. You will get to innovate and contribute to creative mechanisms for identifying and streamlining customer pattern at Amazon.
By encountering these types of challenges sooner and more often than other markets, we are pioneering innovative products and services that are impacting Amazon customers the world over. As a part of IES NCRC (Customer Returns) team, we focus towards improving the return journey for the customers, having a low-latency Amazon app, identifying/curbing return policy misusers, and keeping the operations sustainable. Whether we're employing ML or AI, building a new React-based front-end, or coordinating a dozen different parts of the Amazon ecosystem to drive a new initiative, exciting challenges abound.
Key job responsibilities
As the Sr. TPM, you will be responsible for scoping and delivering large projects end-to-end. You will have the opportunity to work with a cross functional team of stakeholders on some our highest visibility projects. You will be a highly visible leader that will own the communication, coordination, and execution of a multi-year program vision. You will work with senior product and engineering leaders to define strategy and requirements. You will design, coordinate, and execute technical solutions that scale globally. Managing numerous complex systems and organizations, you will be expected to make appropriate trade-offs between business vs. technical constraints, clearly communicate goals, roles, and responsibilities. Working cross-functionally, you will identify and secure commitment from tech teams across the company for new initiatives, driving consensus on the technical approach. The ideal candidate will have a well-rounded, technical background as well as a history of leading large projects end-to-end. You will also identify opportunities to converge overlapping technical efforts, and drive the long-term strategy and manage the roadmap, change management process. Maturity, high level judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success.
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