Job Title: Sr. Technical Representative, IT Operations Job Description **Responsibilities:** + Troubleshoot connectivity issues: + Network + File Shares + Software + Support operation of Operating Systems (Windows and Mac OS). + Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers. + Escalate issues and involve experts wherever required to resolve issues as quickly as possible. + Work with other IT team members regarding new branch builds and upgrades. + Maintain and demonstrate a general knowledge of company guidelines and procedures. + Maintain IT records and tracking for your responsibilities. + Use tools and methodologies to load, copy and customize operating system configurations for deployment. + Ensure that supported customer completes the approved work request with the date and time of submission. + Resolve third-tier technical hardware and software issues. + Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects. + Redirect/escalate problems to appropriate resources. + Track hardware and software inventory. + Explain technical issues in a clear and simple way and giving step-by-step instructions. + Provide and accurate customer feedback and recommending new products. + Maintain system functionality by testing computer components. + Achieve computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action. **Requirements:** + Diploma or studying Computer Science or any related career. + Availability to work from 1PM to 10PM + B2/B2+ English Proficiency. + At least 1 year of experience in similar positions - IT technical support. + Knowledge in the management of Windows & Mac OS network configuration. + Knowledge in PC Maintenance. + Knowledge in PC Repair. + Knowledge managing DNS and Active Directory. **What you get from us?** + Remuneration based on technical skills + We have a performance Bonus. + Private medical plan. + Life and disability insurance. + Discounts program. Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**