Your collaboration Support customers' requests – assistance, queries, enhancements and data manipulation within defined service agreement or contracts. Ensure continuous communication with the customer for open calls, reporting customer's feedbacks and delivering satisfaction Log new customer calls and update existing customer calls to the Swisslog Call Logging System as defined in the Call Logging Procedures. Elaborate reports for incidents traceability. Ensure regular reporting to Customer and Line Manager about open calls and tasks Provide On-site support when required for specific issues.
Collaborate with development teams in troubleshooting, re-creating, finding and possibly resolving software defects and enhancementsSupport to on-site technicians Assistance in restoring systems Reporting of recurring problems to quality and engineering in order to improve products both qualitatively and safely Will include occasional after-hours client commitmentsOther duties as assigned Your competence In-depth database configuration experience (MS SQL Server)Experience configuring of PC software (preferably VB6, C ++, C #)Installation and troubleshooting of computer problems (MS Windows)Configuration and analysis of the PLC (Siemens and Beckhoff)Mechanical and electrical schemas understanding. Mechatronic skillsLeadership and communication skills with Customer and partner companiesCommunicate openly, effectively and consistently with all stakeholderSpoken and written English (must), optional ItalianAvailable for on-call rotation 24/7 for one week per month, from homeExperience with Visual Studio Salary range for this position is $70,000 - $85,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).