OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact

As a Technical Support Specialist, you will be part of a dynamic team dedicated to solving complex customer challenges in security and forensic technologies. Your expertise will directly impact customer success and satisfaction by providing top-tier support for EnCase, Tableau Hardware, and Network Detection & Response Software and Hardware. Working across various platforms, you will collaborate with engineers, product teams, and support personnel to resolve technical issues efficiently. Your ability to think critically and creatively will be essential as each customer situation is unique, requiring innovative problem-solving approaches.

 

What the Role Offers

A fast-paced, innovative environment where continuous learning is encouraged.Hands-on exposure to cutting-edge security and forensic technologies.Collaboration with cross-functional teams to solve technical challenges and enhance problem-solving skills.Experience with diverse operating systems, including Windows 10/11, Server 2016/2019, Linux/UNIX, macOS, iOS, and Android.Deep technical engagement with core networking concepts (TCP/IP, DNS, DHCP, firewalls, HTTPS/SSL).Forensic and security expertise, including imaging, write blocking, secure storage, incident response, and mobile forensics.Database and web server management, working with MSSQL, SQL, IIS, and web services.A supportive team environment, ensuring guidance and mentorship whenever needed.Opportunities for career growth, with exposure to late-shift rotations and on-call support for high-impact issue resolution.What You Need to SucceedSkills & Experience:

Technical Expertise:

2-3 years of experience in a technical support role.Strong knowledge of Windows OS, Domains, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP, subnetting, firewalls, SSL/HTTPS).Proficiency in multiple operating systems, including Windows 10/11, Windows Server (2016 & 2019), Linux/UNIX, macOS, iOS, and Android.Cloud platform familiarity, including Azure and other cloud environments.Experience with databases (MSSQL, SQL, Oracle) and web servers (IIS, Apache).Security & forensic expertise, including incident response, system hardening, whitelists/blacklists, IoCs, SIEMs, pentesting, endpoint protection, and Zero Trust security models.Experience with security tools like Zeek and Suricata for web traffic analysis.Network+/Security+ certifications are a plus.

Soft Skills & Mindset:

Strong analytical and problem-solving skills in a fast-paced environment.Excellent verbal and written communication skills to translate complex technical concepts into clear, actionable solutions.A customer-first mindset, with the ability to handle critical support scenarios with professionalism and urgency.Ability to work independently and within a team, sharing knowledge and mentoring others.

Education & Certification:

A degree in Computer Science, Engineering, or a related field, or equivalent work experience.ITIL or security-related certifications are an advantage.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.