At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun.

Duties And Responsibilities

Deliver virtual and in-person instructor-led training to external and internal technical professionals Travel as needed up to approximately 25% of the time (US and International) Leverage technology platforms for VILT delivery and the enrichment of on-site sessions Assist in maintaining and enhancing education service offerings through iterative development of internal and external resources (e.g. instructor scripts, session summaries, agendas) Support development and maintenance of self-directed online materials with technical reviews and content outlines Attend scoping meetings with customers as needed to provide training recommendations Collaborate with support staff to identify new training opportunities

Required Qualifications and Experience

Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering Charisma and a passion for promoting cutting-edge technology 5+ years experience delivering high-quality technical training Professional presentation skills including the ability to deliver in-depth technical content with enthusiasm Knowledge of the instructional design process Strong technical writing skills High-level knowledge of enterprise IT organizational, business, and technical environments IT Operational experience Knowledge of “wire data” including application protocols Ability to learn complex, difficult concepts with minimal assistance Excellent organizational, analytical, problem-solving, and communication skills Client-focused attitude and experience as a customer advocate Specific knowledge and application of IT services including application performance, troubleshooting, and networking basics a plus

 

Preferred

Technical certifications in security and/or networking Experience in multimedia development or LMS administration Fluency in German, French, or Spanish