The incumbent will drive a high-quality training program through effective planning, delivery, monitoring, and providing timely support across diverse training environments and audiences (ship and shore/hotel and marine). They will collaborate with leaders, stakeholders, shipboard management, and the Learning COE to implement and advance the organization's learning strategy. This role requires expertise in managing complex organizational-wide projects involving multiple and diverse stakeholders. The individual will oversee the fleet training operation, ensuring that shipboard L&D talent is equipped for effective delivery and growth. They will also manage strategic workforce planning (learning) projects in partnership with Crew Operations. As an experienced and skilled leader, they will effectively navigate various situations, including managing change and dealing with varying levels of ambiguity.

Essential Functions:

Operational Training:  Work closely with leadership teams and Training Governance groups to ensure that operational training (marine and hotel) aligns with business objectives. Develop plans and budgets, key performance indicators (KPIs), project timelines, and resources to guarantee efficient delivery. Provide guidance to the Marine and Hotel Training leaders to effectively manage stakeholders and achieve business goals as planned. Oversee resources, including sourcing and maintaining vendor relationships, partnerships, and offsite training facilities as needed. Ensure that operational training adheres to company and maritime requirements, including delivery schedules. Collect feedback and training metrics from each ship and present regular reports to senior leadership regarding the status of training programs, performance outcomes, gaps and areas needing improvement. Make recommendations for continuous improvement. Fleet Learning & Development:  Oversee fleet learning and development (L&D) operations, managing personnel and ensuring consistent training implementation. Develop and monitor processes to ensure consistency, improve training efficiency, including quality control systems like operational audits and standards. Ensure business continuity by establishing processes for rapid deployment of targeted training during crises or unforeseen events such as accidents, emergency drills, organizational changes or new regulations. Serve as subject matter expert for any fleet training matters and provide functional leadership and prompt guidance to shipboard leaders Strategic Training Projects:  Advance strategic L&D initiatives by developing project charters in collaboration with Coe and L&D leadership. They will also manage strategic L&D projects in partnership with Crew Operations leadership, locally and overseas. Lead cross-functional teams by defining scope, gathering requirements, and tracking and communicating progress and results promptly. Manage stakeholder relationships effectively (both internal and external) and utilize project management tools and processes to maintain control of multiple projects, resources, and costs. Provide timely updates to stakeholders and leaders or escalate issues as necessary. Articulate business needs clearly and create dashboards, generate accurate reports, organize and host meetings, and deliver presentations to all levels of management. Ensure that project deliverables are met on time. Talent Management of Fleet L&D Personnel:  Manage the talent acquisition process to attract, retain, and develop the shipboard L&D team. Ensure effective workforce plans and performance management practices in collaboration with Crew Operations and HR to maintain business continuity. Oversee new hire recruitment and ensure a thorough and consistent onboarding to ensure a smooth transition of L&D staff into their roles. Supervise the Fleet L&D Managers, ensuring that plans and processes are in place to achieve strategic business outcomes, such as establishing training KPIs and metrics for each vessel to promote performance and accountability. Provide guidance and feedback to HR Directors to help them effectively support the team onboard. Organize leadership and professional development opportunities for L&D managers, ensuring they have the required skills and knowledge and that individual development plans are in place. Establish career pathways for the L&D team and processes to ensure a fair and transparent promotion process. Manage the performance of the fleet L&D team, including collaborating with HR on employee actions, such as disciplinary measures and separations.                                                                                          

Qualifications:

Bachelor’s degree in Human Resources, Business or related field.  MBA or Master’s degree a plus. Certifications in HR, L&D or Project management are advantageous.  Min- 7-9 years in a corporate / business role, HR or a related area showing experience in managing operations, including cross functional projects. Minimum of 5 years in a leadership position having led teams, incl. overseeing other management positions. Proficient in Microsoft Office Suite of business applications, including Sharepoint online. Must be technologically savvy and self-sufficient with basic software and hardware trouble shooting. Has previously managed L&D or operations at a business unit or has managed HR operations for a large business vertical. Has experience in creating budgets, advancing and delivering organizational wide strategic projects of relative financial impact. Experience leading a team of 7 or more, including management positions. A background in hospitality, travel or the cruise industry is highly desirable.

Knowledge, Skills & Abilities:

Knowledge

Training and Development Principles Maritime Industry Knowledge Organizational Development Technology Tools Global and Cultural Awareness Familiarity with maritime regulations (e.g., SOLAS, STCW). Understanding operational challenges and training needs specific to cruise operations. Expertise in succession planning, leadership development, and performance management. Knowledge of talent management frameworks. Proficiency in LMS systems (e.g., LMS365) and collaboration tools (e.g., MS Teams, ClickUp). Familiarity with data analytics platforms (e.g., Tableau, Power BI) for training evaluation. Understanding cultural diversity in workforce training and its impact on learning styles and engagement.

Skills

Strategic Thinking Project Management Leadership and Influence Communication Data Analysis and Reporting Facilitation and Coaching Ability to align training programs with business goals, such as fleet growth, talent retention, and operational excellence. Expertise in managing complex training projects with multiple stakeholders, timelines, and resources. Strong leadership to inspire and guide training teams. Ability to influence across organizational levels to gain buy-in for training initiatives. Exceptional written and verbal communication skills. Skilled in analyzing training data to assess ROI and continuous improvement opportunities. Proficiency in delivering training sessions and coaching employees at various career stages.

Abilities

Adaptability Collaboration Self-Starting  Ability to initiate and function with minimal supervision in varying degrees of ambiguity. Problem-Solving Global Leadership     Capability to manage training and development efforts across geographically dispersed teams

 

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel: Less than 25% with non-shipboard travel likely

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

This position is classified as “in-office.”  Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

Health Benefits:  Cost-effective medical, dental and vision plans  Employee Assistance Program and other mental health resources  Additional programs include company paid term life insurance and disability coverage.   Financial Benefits:  401(k) plan that includes a company match  Employee Stock Purchase plan  Paid Time Off  Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.   Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.  Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.    Other Benefits  Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends  Personal and professional learning and development resources including tuition reimbursement.   On-site preschool program and wellness center at our Miami campus 

 

#LI-Hybrid

#LI-LS1