We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s Digital UX Research team, the Sr. User Experience Researcher is responsible for contributing to the user experience of CIBC’s digital properties. In this role you'll use a variety of UX research techniques in collaboration with other members of the UX Research Team, UX Designers, Product Owners and Strategists to help improve CIBC’s digital properties. Furthermore, you will assist in recording and summarizing research findings and presenting the analysis in compelling formats that are easy to understand and act on. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you will succeed

User Research and Testing: You will lead generative and evaluative user research using a variety of methods in collaboration with other user researchers (interviews, surveys, usability testing, card sorting, analytics analysis). 

Data Analysis, Interpretation and Presentation: You will analyze qualitative and quantitative data to generate insights and recommendations. You will lead the planning, execution, analysis and presentation of studies to various stakeholders. 

Stakeholder Management: You will manage complex project requirements and challenging stakeholders, going beyond delivering studies that are requested to proactively identifying high value research opportunities that add value to our stakeholders.

Administration and Teamwork: You'll contribute to research operations to maintain and grow the UX research capability. You may also coach more junior researchers.

Who you are

You are a certified professional, you have a degree in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.

You can demonstrate 3 years of work experience in qualitative and quantitative research methods in the areas of survey, interviews, usability testing, observational studies, etc. You have strong critical thinking, organizational and problem-solving skills combined with strong interpersonal, written, and oral communication skills 

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. 

You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-04-06

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Collaboration, User Experience (UX) Research, User Research