As a Sr UX Researcher, you will design, execute, and analyze user experiments to guide the development of Infrastructure and Networking products from a research prototype to launch. This role is on the Infrastructure and Networking UX Design and Research team which allows for impact, autonomy, flexibility, and speed of innovation of a high-growth startup, powered by the resources of AWS. The Sr. UX Researcher will have a passion for improving the customer experience and driving high-visibility programs that will impact product designs used by millions of people. We are looking for deep thinkers, innovators and technical entrepreneurial leaders to join our design org as we embark on building the next big idea!

Key job responsibilities
• Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research), making autonomous decisions to evaluate which user research methodology approaches work, and which don’t.
• Design and conduct a wide spectrum of experiments from quick informal lab evaluations with internal participants, to formal external user studies with detailed usage & behavioral analysis.
• Create long-term research roadmaps and opportunity frameworks that align to and inform product strategy and goals.
• Collaborate with UX designers, product managers, and engineering to evaluate prototypes, functional mockups, usability testing, A/B testing, etc.
• Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research.
• Communicate the results of your research and the impact on product design, go-live, and future user research.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.