The North America Stores Insights team enables direct communication with our customers via research to inform and inspire customer-centric strategy and innovation. We are looking for a highly strategic, mixed methods UX Researcher who is inventive and thrives in fast-paced, sometimes ambiguous situations. As a UX Researcher, you will design, execute, and analyze research to ensure cross-product category, priority initiatives are truly conceived and executed in a customer first way.

Key job responsibilities
* Help partner teams and leadership determine the right research questions to ask; these include UX designers, product managers, engineering, and marketing.

* Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand.

* Own all aspects of qualitative and quantitative research (survey design, recruiting, moderation, analysis, reporting, communicating, budgeting research, etc.) and, in some cases, direct external research agencies.

* Distill clear customer needs from diverse data sets (e.g., behavioral/telemetry, survey, qualitative interviews/usability, etc.).

* Show good judgment when making trade-offs between experimental rigor (long-term) and the need to quickly derive actionable insights that reduce project and/or product risk (short-term).

* Create medium-term research roadmaps that align to and inform product strategy and goals.

* Participate in team planning and office hours, and take on projects that improve team processes. Provide peer feedback on research plans and reports for your team and for self-service researchers.

* Leverage excellent communication, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

A day in the life
In this role, you will be leading end-to-end research and interact with Product, Tech, UX and marketing on a regular basis. This will include providing a strategic voice-of-the-customer perspective and hands-on research execution. You will regularly participate in brainstorming and strategy development meetings, and present plans and learning to senior-level leadership across North America Stores. To succeed in this role you must: be nimble, have a growth mindset, and have strong organizational skills to navigate overlapping projects.

About the team
Our NAS Insights team sits within the North America Stores Marketing organization who’s mission is to make Amazon the most-loved shopping destination. Our work cuts across various groups in the broader North American Stores organization including US Prime, UX Design and Product Category teams among others.