What success looks like in this role:

Typically works under the direction of the Applications Program Manager.Respond to Customer Service Requests as required.Receive Service Requests relating to fixes, fails, and proposed system changes.  Perform initial troubleshooting and support identification of root cause of Incidents.  Escalate Incidents as appropriate or to another third-party vendor as required.  Follow through on processing Incidents and drive resolution.  Produce timely Incident reports documenting system downtime.Provide data analysis for Web metrics.Monitor websites for issues such as quality, accessibility, and work with departments to resolve.Follow change control procedures.Develop and maintain technical and operational procedure and work instruction documentation.Act as a liaison between the Customer and other third-party vendors.  Create and track Service Requests from inception to completion.  Create and track enhancement requests from inception to completion,Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.Coordinate with other service towers to ensure application technical requirements are met.Defining, documenting, and operationalizing:Process for Microsoft 365 and Azure AD access and authentication holisticallyMicrosoft 365 governance and complianceAdministering and facilitating broader user adoption of M365 tools, utilizing all aspects of M365 capabilities and driving continuous improvementProviding overall, cross-functional architectural leadership and oversight for M365 platform from applications point of view.

You will be successful in this role if you have:

Bachelor’s degree or higher in CS, CIS, MIS or equivalentWeb and Digital domain area expertise required in the following: Web Content Management, SharePointExpertise in Administering M365Social Media domain experience strongly desiredAt least 5+ years’ experience working as a Web/Digital application analyst or similarMicrosoft Office 365 desiredKnowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, AnalyticsSharePoint administration experience highly desired including migration to O365 SharePoint OnlineKnowledge of HTML5, Java Script, CSS, IISKnowledge of security – PCI, SSLAbility to communicate with end users and vendors.Understanding of client server technologies and relational database concepts desiredKnowledge of SDLC methodology desiredAbility to manage small projects/upgrades.Leadership skills – ability to mentor staff, track workplans to ensure timely delivery of functionality.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.