About the role

Dialpad is searching for a Senior Web Production Manager in our marketing organization. This highly visible and impactful role will be responsible for driving web content excellence and operational efficiency for our marketing website, in support of inbound demand and revenue growth. They will lead a small and mighty team of Web Production Managers, and act as a key partner to marketing program owners, stakeholders, and cross-functional teams, to deliver a highly performant and best-in-class web experience.

The ideal candidate is passionate about building efficient web processes and workflows, has a growth mindset, excellent interpersonal skills, can manage multiple projects and internal stakeholders, and understands the strategic big picture to bring the right tactics together. 

What you’ll do

Lead cross-functional content production, quality, and delivery while optimizing processes and technology. Architect web content production strategies and workflows aligned with marketing goals. Manage end-to-end content publication, from resource planning to QA. Hands-on management of day-to-day website updates in our CMS, personally executing time-sensitive content changes and production tasks during core business hours while overseeing broader team operations. Set standards and best practices for web content production. Lead digital asset management and content lifecycle strategies. Drive internationalization and localization initiatives. Perform daily triage of incoming web/marketing tickets, assessing priority and routing to appropriate teams based on urgency and scope. Partner with Web Development on agile project management to refine ticket requirements, estimate effort, and maintain a well-organized backlog aligned with sprint capacity. Manage web production budgets and resource planning. Collaborate with Marketing Ops on demand generation tech stack. Use analytics to optimize processes and content performance.

Skills you'll bring

Ideally 7+ years managing web production and content operations. Ideally 1+ years leading team(s). Expert in content management systems, and project management and production tools. Strong project management and cross-functional leadership skills. Experience with ticket and backlog grooming, agile methodologies and workflow optimization. Track record of scaling content operations efficiently. Technical aptitude and marketing analytics proficiency. Excellent communication and presentation skills. Experience managing and developing teams.

Bonus points if you have

Experience in Contact Center industry or Ai-focused company. Experience with Contentful CMS and headless CMS stack. Experience with Jira.

Benefits and Perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.