Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Sr.Manager, Lean Digital Transformation Blackbelt
Black Belt is a Individual contributor role that needs to collaborate with developer teams , operations and extended teams to deliver on productivity, Business impact by leading a project and mentoring multiple GB projects and also engage in discussions to implement digital solutions and conduct POC’s and share with clients.

Responsibilities
Interaction:
• Set up new operations for success via BPMS projects
• Ops risk identification and mitigation – Targeted focus on process management within control limits
• Continuous improvement projects on key metrics / stabilization support
• Revitalize LSS culture by embedding LSS skills in Operations; drive client engagement.
• Works with Training Ops to train associates in process execution
• Works with Ops to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) refresher trainings
• Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities
Activity:
• Providing Team Leadership in the application of Lean Six Sigma tools and Process Excellence methodology;
• Working closely with Operation and Functional Teams to identify process monetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis and implement process improvements across the business or organization;
• Initiating and leading projects that improve end-to-end processes; Setting, validating and auditing measurement systems to deliver business impact;
• Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives;
• Supporting Transition teams in volume analysis, metric base lining and target setting for new processes;
• Driving Standardization and Global Best Practices within the organization;
• Conducting Quality and Digital Awareness Trainings within the organization;
• Coaching Mentoring Green Belts and Project teams to fulfill certification requirements, quality and process improvement objectives;
• Conceptualizing and completing Black Belt [BB] projects aimed at driving End-to-End business impact to processes;
• Fulfilling the requirements and Achieve BB Certification within 18-24 months;
• Drive project management to deliver Digital asssesements and deployments
OTHER RESPONSIBILITIES
• Successfully graduating the training plan attached to the position and the tasks;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Updating the working procedures periodically

Qualifications we seek in you
Minimum Qualifications
• University graduate
• Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application Execution
• Green Belt certification
• Black Belt/ Lean/ any other Quality Certification would be a plus.
• Project Management skills and certification would be appreciated.

Preferred Qualifications/ Skills
• Self-motivated with ability to work both independently and as part of a team.
• Organized person with attention to details, able to work simultaneously on different tasks.
• Excellent analytical skills
• Ability to handle client on one-on-one basis, via e-mails and calls.
• Excellent communication skills at all levels of Genpact and customer organizations
• Excellent interpersonal, facilitation and presentation skills
• Very good problem-solving abilities and innovative approach upon
• Very good change management abilities
• Energetic personality with a positive, enthusiastic attitude
• Ability to work and act independently.
• Coaching skills – the individual should be able to be coaching and organizing less experienced or new team members.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.