Join the CIB Capacity Management team as a Capacity Management Support Engineer at JPMorgan Chase, where you will play a pivotal role in enhancing, building, and delivering top-notch technology frameworks. In this role, you will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve capacity planning related issues for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Analyze and troubleshoot capacity compliance issues across multiple platforms to ensure optimal performance and availability. Evaluate information, assess situations, and collaborate effectively to address and resolve capacity issues, ensuring efficient remediation of business and production problems. Research, resolve, and analyze root causes for capacity issues related to major incidents, associating them with aligned control domains. Support day-to-day adherence to control procedures related to capacity management. Monitor production environments for anomalies and address issues using standard observability tools. Identify issues for escalation and communication, providing solutions to business and technology stakeholders. Analyze complex situations and trends to anticipate and solve tickets raised by application teams. Build and maintain strong relationships with JPMC business partners and technology teams to identify process improvement opportunities. Lead and ensure assigned project activities are completed within established timelines Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications Implements infrastructure, configuration, and network as code for the applications and platforms in your remit Collaborates with technical experts, key stakeholders, and team members to resolve complex problems Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

Formal training or degree in computer science/engineering or related field with 5+ years of applied experience. Experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. Basic skillset in Shell scripting, Python, Oracle/SQL, and familiarity with monitoring and observability tools (e.g., ITRS Geneos, Grafana, Datadog, Dynatrace). Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and in the public cloud. Experience with observability and monitoring tools and techniques. Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.) Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker Familiarity with troubleshooting common networking technologies and issues Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team Ability to initiate and implement ideas to solve business problems Preferred qualifications, capabilities, and skills Practical cloud-native experience, primarily in AWS. Knowledge of industry-wide technology trends and best practices.