BE PART OF OUR GROWING TEAM **Your Role** Serves as the focal point of internal and external customers and address concerns. Consolidates data from multiple systems to facilitate order entry process. To do cost audits and validate customer's database. To do event management and data cleansing. To perform manual bookings and deliver reports including carrier invoice records and volume forecast. **Your Responsibilities** + To respond to, action, follow up with carrier & warehouse partners, resolve and/or escalate customer inquiries and spot quote queries + To cross reference carrier website milestone tracking events to eTN to report to customer and escalate any gaps in eTN to management + To generate basic tracking reports, basic Zendesk reports on a weekly and monthly basis + To generate excel based forecast reports for carrier partners based on eTN data + To receive carrier invoices weekly, follow invoice reconciliation process, update DIT file and review with P&P + To export data from eTN, price all transactions following pricing process, update customer invoice file and review with P&P + To identify, isolate and communicate carrier credits to carrier partners weekly + To upload approved carrier invoices to ACON + Transport data, cleanse data to produce standard format for analysis, convert docs to excel + To track and trace (update of status & PODs upload) - trackers we don't have integration with or don't support T&T integration + To update ETAs on eTrucknow + To do manual bookings on truckers website **Your Skills and Experiences** + Graduate of Bachelor's Degree in Customs Administration, Engineering, Information Technology, Finance, Economics or related + Preferably 2 years working experience in Air Logistics, Sales and Sea Logistics + Proficient in MS Office (PowerPoint, Word, Outlook) + Good English communication skills Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.