Family Description

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development, mainatenance releases.

Subfamily Description

Integration, Verification & Testing (IVT) comprises the integration of SW and / or HW or system components into system, platform, product releases, or networks and verifies the integrated entity or network against particular requirements and specifications to meet customer deployment requirements.  Field issues reported post deployment are to be validated, replicated in lab, felicitate bug fixes in maintenance releases; in the interim provide alternate solutions, configuration advisories.  Covers setup and maintenance of laboratory and associated equipment, tools, and devices.

 

Impact

Impact is short-term and usually departmental/product deployment project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out replication, root/cause analysis in more complex problems collaborating with s/w, h/w engineers. Can develop and implement recommendations for maintenance of the product. 

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Achieved advanced network, node level troubleshooting skills for IP routers/networks and knowledge within a specific professional discipline [IP Routing/MPLS/QoS/L2/OAM/related areas] involving the integration of theory and principles with organisational practices and precedents. Typically requires 8-12 years relevant experience.

Educational Qualification:

Bachelor's degree in engineering is preferred.

•  Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. 
• Has in-depth business knowledge of services supported by IP product and uses understanding of how relevant areas integrate to achieve objectives.
• Uses advanced analytical and network, node level troubleshooting skills to solve complex problems reported by customer, field facing teams involving specific IP product  OR problems that do not have routine solutions and takes a new perspective.
• Shares initial ideas for professional direction of own organizational unit.
• Acts as a professional advisor and mentor for staff / work team / task forces.
• May technically lead / act as SPOC for customer deployment projects that involve specific IP product/s and  new technology area or high business potential/impact.

• Analyses products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.
• Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions. 
• Provides technical requirement inputs based on customers’ deployment experience
• Provide inputs to develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering). 
• Provides inputs for creation and release of hardware / software documentation and customer notifications. 
• Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2, Regional customer facing teams).
• Applies and maintains quality standards. Participates in process and tools evolutions and improvements.
• Applies the Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.