Staff, Technical Support Engineer 
Location (HYBRID):  Westford, MA / Herndon, VA / Sunnyvale, CA

 

Have you ever used your smartphone, or Netflix, or cable TV, or Wi-Fi and wonder how the giants in cloud and content industry like Amazon, Google, Facebook, X and more – sustain the high-speed networks that power our daily lives. How is AI/ML transformation taking place? Think you’ve got what it takes to support these networks and keep up with their demands or – even better – get ahead of their next challenge? Be a true partner. If so – we might be looking for you for an exciting role in our customer centric Accelerated Response Care (ARC) team! 

Summary: 

This position is for the ARC (Accelerated Response Care) team to up skill on JUNOS based platforms and understand the support process when solving customer issues on Juniper products.This is an Individual Contributor RoleTroubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.Take ownership for problem resolution, problem reproduction.Be a fast learner and keep pace with newer technologiesParticipate in initiatives such as create Knowledge Base and Whitepapers.Interface internally with Lead Engineers, Engineering, and Advance Services teams on any critical customer escalations.Available to work in shifts and cover weekend rotations.

Basic Qualifications: 

Minimum Bachelor’s or Master’s degree or equivalent in Electrical/Electronics/Computer/Telecommunication Engineering7+ years of experience in IP Network Routing and/or Switching domain - Troubleshooting, implementation, design etc.Excellent Customer handling and communication (verbal and written) skillsExcellent problem-solving skills.In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies:

Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual chassis)Multiprotocol Label Switching (MPLS) & MPLS based Services: Design, implement, and troubleshoot MPLS, MPLS traffic engineering, Label Distribution Protocol (LDP), Resource Reservation Protocol (RSVP), Layer 3 Virtual Private Network (VPN), Layer 2 VPN, Virtual Private LAN Service (VPLS), and Easy VPN (EVPN).Other Networking Protocols & Features: Design, implement, and troubleshoot Virtual Local Area Network (VLAN), Class of Service (CoS), Virtual Router Redundancy Protocol (VRRP), L2Circuit, Simple Network Management Protocol (SNMP), Bidirectional Forwarding Detection (BFD), Link Aggregation Control Protocol (LACP), Multi-Chassis Link Aggregation (MC-LAG), Distributed Denial of Service (DDoS), and MX Virtual Chassis (MX-VC).Role of Switching Platforms in AI/ML based Data-Canters. 

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, and others.Exposure to AI/MLTraffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc.Preferred Certifications – JNCIE/CCIE

 

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Minimum Salary: $123,750.00

Maximum Salary:$189,750.00

The pay range for this position is expected to be between $123,750.00 and $189,750.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.