Account Operations team partner with customers and internal stakeholders in NI to provide a streamlined, ‘primary point of contact’ engagement for our Strategic and Enterprise Customers with the aim to achieve seamless customer experience, increase sales productivity and enable growth. The AOMs are a integral part of the account team and provide differentiated & customized treatment to solve challenges at customers end and ensure account growth.

 

In this Role, Your Responsibilities Will Be:

Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan  Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, coordinate delivery, Post sale activities) to enhance sales productivity.   Manage operational aspect of opportunities through the opportunity lifecycle, remove roadblocks to accelerate billings  Establish and maintain strong customer relationship with key technical and operational counterparts within the accounts to capture customer operational profile to provide effortless customer experience.  Providing differentiated support by understanding customer needs, NI business model, offerings, and capabilities. Apply commercial acumen to capture buying cycle insights (lead discovery engagements with the customer to capture funding source, procurement process, and approval process). • Responsible for managing customer assets and entitlements.  Identify opportunities to drive velocity and remove roadblocks through the customer engagement process. • Proactive opportunity and project management with cross functional teams to streamline customer experience and maximize revenue  Provide inputs into the Quarterly business reviews and score card reviews  Drive escalations and CI for nonstandard commercial terms and processes

 

Who You Are: You create teamwork allowing others across the organization to achieve shared objectives. You establish and maintain effective customer relationships. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.

 

For this Role, You Will Need:

 Bachelor’s degree preferably in business, technical, communications field Experience in a supporting role within a Sales/Operational function   Fluent English and other European language competency • Possess the ability to build strong partnerships both internally and externally  Strong communication skills including the ability to deliver crisp, concise verbal and written updates 

 

Preferred Qualifications that Set You Apart:

Effective in building relationships, collaborating, influencing others. • Possess an analytical, problem-solving and a growth mindset  Experience with a CRM system, strong excel skills, PowerPoint, MS office skills  Effective time Management skills and a self-starter attitude • Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.

 

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!