Staff Analyst Series - Paratransit Job ID: 13868 Business Unit: MABSTOA Location: Long Island City, NY, United States Regular/Temporary: Regular Department: NYC Transit Authority Date Posted: Dec 23, 2025 Description Job Information Staff Analyst Series (Paratransit) Department: Paratransit Division/Unit: No-Show/Late Cancellation Appeals Reports To: Sr. Dir Paratransit SVC Eligibility Appeals Work Location: 33-00 Northern Blvd., LIC, NY Hours of Work: 8am-4pm This position is eligible for teleworking, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. Compensation Associate Staff Analyst (OA – Represented by TWU): Min:- Max: $93,453- $121,004 Staff Analyst II (OA – Represented by TWU): Min: $82,673 – Max: $92,077 Staff Analyst I (OA – Represented by TWU): Min: $71,203 - Max: $84,295 No-Show/Late Cancellation Appeals As a Staff Analyst, you’ll support the appeals process for no-show and late cancellation suspensions, ensuring compliance with ADA guidelines. The selected candidate will assist in reviewing and analyzing trip data and appeals to ensure compliance with policy guidelines; process and record receipt of completed Appeal Forms; coordinate and support appeal hearings (in-person, phone, Zoom); complete weekly and monthly appeals reports using Excel and internal systems; and prepare monthly suspension notices and other correspondence associated with the suspension process. + Desired Skills + Strong organizational and communication skills + Proficiency in Microsoft Office and Zoom + Experience with databases and report generation + Analytical, detail-oriented, and customer-focused Education and Experience Associate Staff Analyst 1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time professional experience in the areas described in "1" above; or 3. An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in “1” above; or 4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in “1” above; or 5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in “1” above. Staff Analyst I & Staff Analyst II 1. A master’s degree from an accredited college or university in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or 2. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or 3. An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in "2" above: or 4. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in "2" above; or 5. A combination of education and/or experience equivalent to "1", "2", "3", or "4" above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma. Special Note: To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above. Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.