You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express:

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role:

We are seeking a Staff Auditor who is passionate about improving operational efficiency and reducing risks to ensure organizational integrity. In this role, you will play a key role in evaluating and improving American Express’ risk management, control, and governance processes.

About the Team:

The successful candidate will work within and support the IAG’s Global Services Group (GSG) team. Comprised of key internal and external servicing functions, GSG delivers customer care to Card Members, Merchants, and Commercial clients around the world. This servicing includes key processes which support the customer throughout their relationship with American Express. These key processes include servicing new accounts, investigations of disputes, complaints, and fraud claims, general customer service, and credit and collections management.

Key Responsibilities:

Participate as a key team member on GSG audits, responsible for owning core audit tasks to assess compliance and effectiveness of processes within this business unit. Assess the adequacy and effectiveness of internal controls, ensuring that these controls are well-designed and implemented.  Identify potential risks, evaluate the impact, and recommend measures to mitigate these risks. Document key controls and control evaluations to ensure audit documentation is clear, well-organized, comprehensive, and supports the overall audit conclusions.  Collaborate with the GSG business unit providing insights and suggestions for process improvements, following up o recommendations to ensure that corrective actions have been implemented and are effective. Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results. Monitor audit analytics, assess results, & use data to tell the business story and validate audit findings. Minimum Qualifications:

1+ years of relevant accounting or internal or external audit experience Bachelor of Art (BA), Bachelor of Science (BS), or equivalent degree in accounting or finance related field Effective written and verbal communications skills, ability to clearly present control analysis and recommendations with professionalism  Preferred Qualifications:

Experience in the banking or financial services industries within a public accounting, finance, and/or internal audit function.  Professional certification (CIA, CISA CPA or equivalent) Experience with using data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards Proficient in Tableau, Power Bi, Microsoft Excel 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.