Overview The Intuit Customer Success (ICS) team seeks a highly skilled and engaged thought leader with a passion for Lean process excellence and a zeal for improving employee experiences. In this role, you will observe individual contributors and teams in our Expert Network as they engage with various business software applications. What you'll bring + 5-10 years of experience identifying opportunities and writing requirements for software automation using Python, UI Path RPA (Robotic Process Automation), Palantir, Workado, Selenium or other automation frameworks + 5-10 years of experience using Business Process Re-engineering, Continuous Improvement and Lean methodologies to create value with fewer resources and less waste + Knowledge of Gen AI (such as GPT Chat, Gemini or Co-pilot) and practical experience deploying Gen AI enabled automations + Experience as a Scrum Master leading a team in agile ceremonies (stand ups, sprint planning, retros) + Training/certification in RPA/Automation in an Analyst role + Proficient at developing intuitive from -> to process maps + Previous experience using Jira, Confluence, Smartsheet, Lucidchart and gSuite to document requirements and manage work + End-to-end Systemic thinker who works across boundaries + Communicates equally well with leaders, front-line employees and cross-functional groups + Bachelor’s degree in a related field or equivalent relevant Master’s degree desired. How you will lead + Map current state business processes + Identify Business Process Re-engineering (BPR) and automation opportunities + Write business cases and requirements + Partner with automation developers and architects to design, build, test and deliver solutions to your customers + Use a data driven approach to prioritize requirements and projects you are working on + Write UAT plans and lead UAT + Drive change management with customers + Manage and plan all aspects of your automation projects from ideation to launch + Serve as the Scrum Master for the automation team + Be an automation evangelist and teach teams on how to identify good automation ideas EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.