Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role:

This role is part of the Content Operations & Experiences team (COE), which empowers the Digital Content & Design (DCD) organization with tools and resources to create and manage content experiences. As a member of the Analytics team within COE, you will provide comprehensive analytics to make data-driven decisions which help build delightful and trusted content experiences that make our customers successful. You will work closely with product content management, content architects, writers, editors, product development, design, user research, program management, product content engineering and other partners to develop and deliver analytics products and insights.

With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our users, customers, partners, and products, and drive important changes that will shape the future of ServiceNow.

What you get to do in this role:

Design and develop advanced data analytics products, including dashboards, visualizations, and datasets, to drive insights for the DCD organization.Partner with internal stakeholders to deliver end-to-end dashboard and visualization solutions, ensuring alignment with key business objectives.Drive data storytelling through impactful visualizations and presentation of insights to diverse audiences.Maintain and enhance reporting frameworks, improving the efficiency, accuracy, and automation of monthly, quarterly, and annual business metrics.Proactively identify areas for analytics improvement, automating manual checks and processes for better efficiency.Train the DCD team on leveraging data sources and analytics tools effectively.Collaborate with cross-functional teams to ensure adoption and satisfaction with analytics products.

Qualifications

Basic Qualifications (Must-Have):

5+ years of experience in data analysis, business intelligence, or data visualization.Proficiency in SQL and Python for analytical tasks and database management.Strong expertise in BI tools like Power BI or Tableau to create dynamic dashboards and datasets.Demonstrated ability to automate reporting processes and improve reporting accuracy.Excellent communication, stakeholder management, and presentation skills with a focus on data storytelling.Proven experience in training and mentoring teams on analytics tools and best practices.

Preferred Qualifications (Nice-to-Have):

Experience with SaaS business models, web analytics (Adobe Analytics or Google Analytics), or SEO tools.Familiarity with subscription-based analytics and concepts.Knowledge of agile project management workflows.Experience driving adoption of analytics tools and improving user satisfaction.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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