Intuit's Customer Success team, within the Consumer Group, is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help deliver against our vision and strategy. Customer success is no longer downstream care operations but is a critical component of Intuit’s growth through the delivery of services.

This role is focused on services as a product, connecting our customers with professionals in our mission of “Powering Prosperity Around the World”. You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Design and Data to ensure we deliver the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation.