Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Netflix XD is an inclusive blend of design disciplines, focused on the company mission of entertaining the world. XD  is responsible for the global Netflix experience, including how we acquire, retain, and measure customer health, member streaming platforms, and developing, producing, marketing, branding, and promoting Netflix experiences.

The Netflix XD Operations team is seeking a Staff Design Program Manager to join our Member XD team!  

XD creates rich sensory experiences that spark an emotional reaction with our members; driving connection, conversation and engagement.  The Member XD’s team mission is to envision and craft our members' journey and support our business objectives by connecting people to the stories and games they love.  As part of Member XD, you will bring your program management and people skills to establish best practices and drive programs at scale. 

Establish and optimize models for scaling design system frameworks/guidelines across platforms (TV, Mobile, Web and horizontal systems), so the design team can focus on innovating. Work across verticals (Live, Games, Growth)  to ensure effective collaboration that ultimately leads to a cohesive experience for Members.

Develop operations for each platform team (TV, Mobile/Web). Drive a complex creative pipeline, including prioritization and planning, resource management, and program tracking. Support & inform team health & resourcing alongside design leadership

Provide strategic support for programs across TV, Mobile, Web, especially during annual planning. This includes owning strategic artifacts that drive clarity for the business outcomes at a program level partnering with XFN partners. 

Prioritize high-priority complex initiatives and drive day to day programming (Mobile IA/Redesign). This includes driving programs, adding clarity to initiatives, teams, and strategies to ensure that XD is deeply connected to the context & highly aligned

Successfully collaborate with design leaders, designers, product managers, researchers, and engineers balancing multiple priorities and business demands

Advocate for design by ensuring the design team has time and space to apply rigorous design practices in the product development lifecycle

The Must-Haves

13+ years of applicable program management experience in a technology and creative environment, preferable consumer entertainment companies, organizations or ecosystems 

Demonstrated delivery of large-scale design systems is required.

Experience delivering frameworks and guidelines - proven success in establishing models that drive consistency across a diverse range of product experiences. 

Experience in driving horizontal, company-wide processes, engagement models

Passion for user experience, design and design systems with a deep understanding of how design frameworks play a role in the design and product development process

The ability to thrive in ambiguous environments with demonstrated  examples of proactive cross-functional partnership on large-scale initiatives that required clarity, direction, and influence amidst complexity and evolving business objectives

Experience working across complex problem spaces with the ability to ask the right questions to arrive at better solutions with broader business priorities in mind. 

Experience managing both up and across large design teams of 30+ team members 

Strong instincts around people and organizations with proven experience working directly and or influencing Design Directors and Design VP’s

Relationship and trust building – candidates are expected to develop strong, trusting partnerships to guide, inform, or support efforts; you must have and demonstrate deep collaboration, curiosity, optimism and positivity

Strong conflict resolution and negotiation skills and the ability to collaborate and execute alongside a diverse range of partners.

Written and verbal communication skills to clearly articulate your concepts and evangelize them

Experience working in continuous delivery environments where the pace is fast

A willingness to fail fast and learn

Earnest, mature, and ego-free. You welcome candid feedback and can constructively give it as well

Pay Transparency

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more detail about our Benefits here. Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.