R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities

About the role:  

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Service Transition Coordinator professional to join our team. The Service Transition position will involve Change and Release Management responsibilities.  We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.   This person will have the ability to understand and implement ITSM Service Transition strategies for Change and Release Management. 

Service Transition Coordinator should look for ways to streamline and improve the Service Transition processes and SDLC interrelated processes.   This position will take part in other ITSM processes, or as required perform as a back up to maintain operational activities within the Service Transition team. 

General Skill Set:  

Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification. 

2-4 years of previous Change & Release Management (ITIL) experience 

2-4 years of experience in information systems operations environment in systems analysis or development 

Knowledge of software development lifecycle (SDLC) 

Written and verbal communication skills are a must 

General PC knowledge including Microsoft Office (Excel and Word), 

Demonstrated effective experience in working with Agile and Scrum teams 

Demonstrated effective oral and written communication skills 

Demonstrated ability to coordinate cross-functional work teams toward task completion 

Demonstrated effective analytical skills 

Demonstrated active listening skills 

Energetic and proactive with a "can-do" attitude 

Flexible and adaptable; able to work in ambiguous situations 

Must be a team player and able to work collaboratively with and through others 

Experience of ITSM tool sets preferably Service Now 

Certification in ITIL Foundations v4 

Experience with Project Management practices 

Your day to day activity will include for Change & Release Management coordinator: 

Change:  

Effectively manage the end to end change lifecycle and identify process improvements where possible. 

Conduct impact analyses, assess change readiness and identify key stakeholders 

Day to day management of change requests 

Identification and allocation of relevant change approvals 

Support change management at the organizational level 

Support the design, development, delivery and management of communications 

Conducting & verifying post implementation reviews, investigating issues arising out of change implementation 

Responsible to review Change Schedule (CS) for conflicts 

Responsible for education of the Change Management process 

Drive continuous improvements to the quality and efficiency of the change management process 

Responsible for drafting of business wide communications for outages 

Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes 

Report Change Management activities to all levels of management. 

Release: 

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes 

Manage relationships and coordinate work between different teams at different locations 

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews 

Produce and/or review Deployment and Implementation Plans 

Weekly Release Reporting 

Communicate release details and schedules to the Business as required 

Negotiate, plan and manage all release activities 

Work with release engineers to understand impacts of branches and code merges 

Maintains the release schedule for all core services and ensure alignment across key partners and vendors. 

Continually work towards making improvements in the release process 

Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. 

Participate in Change meetings to discuss release scope and/or roadblocks 

Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists 

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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