**ManTech** is seeking a dedicated and service-oriented **Staff Information Security Analyst** to support our Identity and Access Management (IAM) program in **Chantilly, VA** . This entry-level opportunity provides vital Tier 1 customer support for identity services in a fast-paced, mission-driven environment. You will be the first point of contact for users needing assistance with access, credentials, and identity-related issues. **Key Responsibilities:** + Assist in processing updates to personal identity information (PII) in DEERS, and provide support for Common Access Cards (CAC), tokens, and PIN resets + Deliver front-line support to users through helpdesk channels, ensuring a positive customer experience + Monitor and respond to service tickets in systems such as JIRA and ServiceNow related to access and identity requests + Escalate complex issues as necessary while maintaining ownership of initial support interactions + Support documentation and reporting needs related to user access and credentials + Availability to work between 6:00 AM ET and 5:00 PM ET (shifts may vary) **Minimum Qualifications:** + **Bachelor’s degree** or 4+ years of additional professional experience in lieu of degree + 2+ years of experience in a helpdesk, customer service, or IT support role + Basic understanding of IT concepts and troubleshooting methods + Familiarity with Public Key Infrastructure (PKI) or willingness to learn + Experience working with sensitive information such as PII + Comfortable using Microsoft Office tools including Word, Excel, and SharePoint + Strong communication and organizational skills **Preferred Qualifications:** + Exposure to cybersecurity practices or training in related disciplines + Experience working in Department of Defense (DoD) environments + Previous experience with ticketing platforms such as JIRA or ServiceNow + Basic knowledge of identity and access management concepts **Security Clearance:** + **Must hold an active TS/SCI with Polygraph** to be considered for this role **Work Environment & Physical Requirements:** + Must be able to remain seated at a workstation for extended periods + Occasional movement within the office to access equipment or communicate with team members + Engage with users via email, phone, or virtual platforms; occasional participation in presentations ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.