Company Description

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 
 
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Job Description

This position will report to Site IT Operation Senior Manager. This will act as a technical pillar & providing technical guidance to the IT Operation team in areas of IT Infrastructure (server, network), IT Operations, Service Desk operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide technical leadership and guidance to IT Service Desk teamAct as a bridge between Business and various IT services such as MES, Automation, Infrastructure, Security and providing both support and troubleshooting servicesIdentify opportunities and apply best practice to improve IT Operation function, including automation of IT work processProvides process improvement opportunities to maintain optimum factory IT system uptime by collaborating across Business and IT teamsResponsible for Bartender Barcode Labelling software & serverManage and administer office printers and print serverResponsible for Audio-Visual for the Auditorium, Boardrooms, Meeting Rooms & Training roomsOversee & manage IT project for site IT OperationsMaintain the Virtual Cleanroom viewing systemResponsible for Network cabling request and projectsDevelop and define standard operating procedures for IT Operation teamLead troubleshooting, recovery and root cause analysis efforts when needs arisesIdentify IT risk elements and formulate contingency action planIT Incident & Problem ManagementProvide and deliver IT services following ITIL best practices

Qualifications

REQUIRED:

Hands-on technical experience in IT operations supporting IT hardware and software applicationStrong technical background in Microsoft Operating Systems Administration and Macintosh SystemMust possess strong documentation skills and can work in rapid change and fast pace environmentExperience in relationship building and collaboration within a diverse, cross-functional team and Global IT TeamExcellent analytical, problem solving, and troubleshooting skills to manage complex process and technology issuesVery good understanding of various IT Infrastructure such as Server, Storage, Network, and BackupExperience with monitoring tools such as CheckMK, and Splunk is a plusExperience in several programing languages, scripting and PowerShell is a plusKnowledge with advanced capabilities within ITSM software such as ServiceNow, including experience with ITIL fundamentalsExperience in Inventory managementAbility to maintain composure and focus while troubleshooting and solving technical issuesHas an aptitude for acquiring technical skills and an eagerness to learnHas excellent time management skills and can make sound judgment/decision quickly

PREFERRED:

Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent7 years of hands-on technical experience in IT operations and Service DeskExperience working in MNC environment preferably in the manufacturing sector

 

Additional Information

Because Western Digital thrives on the power of diversity and is committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution, we are committed to giving every qualified applicant and employee an equal opportunity.  Western Digital does not discriminate against any applicant or employee based on their protected class status and complies with all federal and state laws against discrimination, harassment, and retaliation, as well as the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digitals Ethics Helpline or email [email protected]