Company:QT Technologies Ireland Limited

Job Area:Information Technology Group, Information Technology Group > IT Engineering

General Summary:

About The Role

Qualcomm offers flexible work options tailored to our employee’s needs. These include a combination of work from home and working in our brand new, state of the art office in Penrose Dock, Cork.

Well-being and life balance are fundamental to Qualcomm as an employer.  We recognise and understand that employees have missed spending quality time with loved ones and extended family. 

As such, Cork Qualcomm policy allows our employees to blend short-term remote working with annual leave.

We are seeking an experienced Operations Support Engineer with advanced expertise in Linux, virtualization technologies, enterprise storage, and Splunk queries. The role will support operational infrastructure and troubleshoot complex issues across various technical domains, ensuring high availability and performance of enterprise systems. A basic to intermediate understanding of hardware engineering design flows, licensing backends, display technologies (e.g., ETX), grid computing, is essential.

Through the development and implementation of monitoring, automation, and escalation patterns. The role involves designing and maintaining proactive solutions that optimize system performance, automate incident responses, and minimize downtime, ensuring the highest standards of availability and efficiency.

Key Responsibilities

-Develop and implement advanced monitoring solutions to track system health, detect anomalies, and proactively address issues before they impact operations.

- Design and deploy automation workflows to streamline incident response, system recovery, and routine maintenance, reducing manual intervention.

- Create and refine escalation patterns and processes, ensuring efficient resolution paths and minimizing operational disruption.

- Collaborate with cross-functional teams to continuously enhance and scale proactive operational strategies.

- Linux Systems Management: Maintain and troubleshoot Linux-based systems, ensuring optimal performance, security, and availability across the infrastructure. Implement automation and scripting to enhance operational efficiency.

- Virtualization Technologies: Manage and support virtualization platforms (e.g., VMware, KVM), ensuring resource allocation, scaling, and system stability. Monitor virtual environments and resolve issues promptly to minimize downtime.

- Splunk Query Support: Develop and run advanced Splunk queries to monitor system performance, generate reports, and troubleshoot operational issues. Use Splunk insights for proactive system improvements.

- Technical Troubleshooting: Diagnose and resolve issues related to ETX display technologies, grid computing environments, GPU computing setups, and licensing backend systems. Provide support for infrastructure integration with hardware design flows.

- Collaboration with Global Teams: Coordinate with Global COs and COOs to align operational strategies, ensure consistent system performance, and contribute to global initiatives. Act as a point of escalation for critical infrastructure issues.
 

Minimum Qualifications:

• 4+ years of IT-related work experience with a Bachelor's degree.
OR
7+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Requirements

- 5+ years of experience in operations support with advanced skills in Linux, virtualization technologies, and enterprise storage management.

- Expertise in developing and deploying monitoring tools (e.g., Splunk, Prometheus, Nagios) and automation frameworks (e.g., Ansible, Terraform).

- Proficiency in Splunk for querying and monitoring complex systems.

- Basic to intermediate experience with HW engineering design flows, ETX, grid computing, GPU computing.

- Strong analytical and problem-solving skills with the ability to work in a matrixed global organization.

- Excellent communication skills, capable of interacting with technical and non-technical stakeholders.

Where you will be working

Cork has a proud reputation as Ireland's second largest economic engine and is now one of the Top 20 location choices in Europe with 39,000 people being employed by over 170 overseas companies.

There's a growing diversity in the region with people from many nationalities relocating to Cork, relishing the opportunity to work and live in a location that offers an excellent quality of life.

A gateway to Europe, Cork airport provides access to almost 50 international destinations including transatlantic air routes.

Equal Opportunities

We are an Equal Opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any protected classification.

What's on Offer

Apart from working in an open, relaxed and collaborative space, you will enjoy:

Salary, stock and performance related bonusMaternity/Paternity LeaveEmployee stock purchase schemeMatching pension schemeEducation AssistanceRelocation and immigration support (if needed)Life, Medical, Income and Travel InsuranceSubsidised memberships for physical and mental well-beingBicycle purchase schemeEmployee run clubs, including, running, football, chess, badminton + many more

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.