Overview We are seeking a strategic and operationally focused Staff, program manager to support the complex cross functional program within Intuit’s Expert Network. In this role, you will act as a key partner and advisor to our Expert Network leadership, driving the alignment and execution of strategies that ensure high-quality, scalable service for our customers. This leader should have strong experience in cross functional program delivery, data-based decision making and world class communication skills, all with a goal of enabling the Expert Network team to meet and exceed its objectives. What you'll bring + Experience: 5+ years in business operations, strategy, or a related field. Proven experience supporting executive leadership and optimizing operational efficiency. + Operational Expertise: Skilled in developing and refining processes and operational rhythms that ensure accountability and drive business performance. + Analytical & Problem-Solving Skills: Strong ability to interpret data and drive decisions based on insights. + Customer-Centric Mindset: Committed to enhancing customer experience through efficient, high-quality expert experiences. + Collaboration Skills: Exceptional communication and interpersonal skills, with experience building cross-functional relationships and influencing without authority. + Business Communication & Storytelling: Able to synthesize insights and activity from complex areas into strategic narratives (written documents and slides) for C-level audiences. How you will lead + You drive complex programs fostering accountability in partnership with cross-functional groups such as Customer Success, Service Delivery, Operations, Product Management, and other functional partners. + You run programs using best practices for initiating, planning, and executing intermediate-to-large scale cross-functional critical programs that empower teams to achieve successful outcomes. + You anticipate risks and proactively manage these risks before they become blockers. + You communicate updates across levels of the organization and escalate appropriately. You will communicate with executives regularly. + You drive your program teams toward the strategic goals; creating timelines and milestones, managing dependencies, and removing obstacles that stand between your teams and business success. + You constructively drive for program management process improvements over time through efficiencies and/or automation. + You lead with a clear vision, staying focused on the customer problem. You define success and galvanize the team around it. You align on and ruthlessly prioritize what’s most important. + You drive winning results, allocating time and resources to what’s most important. You make fast, data-driven decisions and take extreme ownership for outcomes. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $137,500-186,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) (https://www.intuit.com/careers/benefits/full-time-employees/) . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.