In this Role, Your Responsibilities Will Be:

Service Enablement: Collaborate with product teams, service product managers, and delivery teams (Tech Support, Field Services, Education Services, Repair, and Calibration) to design comprehensive post-sales service plans for all NI offerings. Validate plans using engineering expertise and deep knowledge of post-sales services' enablement and delivery specifics. Ensure necessary capabilities, tools, workflows and service work are in place to support service delivery. Ensure seamless integration of services into the customer journey prior to product or offering release. Process and Infrastructure Optimization: Streamline workflows, tools, and systems to scale post-sales services efficiently. Leverage business systems (e.g., CRM, ERP, PDM, PLM tools) to appropriately set up and maintain services. End-of-Service Management: Drive seamless service deactivation by understanding product and service specifics, planning transitions, and ensuring minimal customer disruption. Collaborator Collaboration: Act as a bridge between product teams, R&D, and service delivery teams, providing subject matter expertise to address serviceability issues, capability gaps, and escalations. Lead training and onboarding initiatives to empower delivery teams. Metrics and Continuous Improvement: Adhere to key performance indicators (critical metrics) and drive continuous improvements to enhance service quality, efficiency, and customer satisfaction. Logistic Support: Enable delivery teams with the right tools, hardware, and depot readiness to ensure field services are equipped for success.

 

 Who You Are: You take personal responsibility for decisions, actions, and failures. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.You make decisions and take actions without the total picture.    

For this Role, You will Need:

Education: Bachelor’s degree in Engineering, Computer Science, or a related field Experience: 3+ years in service enablement, operations, or engineering roles. Proven track record in service delivery, cost optimization, and process improvement. Technical expertise in hardware, software, and systems Multi-functional project management Experience with enterprise systems, including CRM, ERP, PDM and PLM tools Familiar with Service Lifecycle Management (SLM) Good understanding of post-sales service delivery and customer problems Experience with NI product portfolio and Test & Measurement industry (preferred):

 

Preferred Qualifications that Set You Apart:

Strong interpersonal and communication skills Analytical problem-solving and decision-making ability High sense of ownership, accountability, and deadline focus Adaptability to navigate organizational ambiguity and overcome obstacles Attention to detail and situational awareness

 

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. 

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!