The Education Services Operations Specialist will be responsible for owning and promoting the portfolio of NI training courses and certification programs to customers in AMER. The Education Services Operations Specialist is a core role within our business, helping to ensure that customers who purchase our hardware and software platforms are trained suitably to apply their full functionality. As well as working closely with our customers and advising on the best course or certification to complete, this role also works in collaboration with wider regional departments to help ensure that we have the right resources delivering the right courses. 

The Education Services Operations Specialist is the central point of contact for all Education Services related matters and will therefore work closely with the EDS Leadership on strategy input, and on business plans to ensure delivery of Education across the region.

In this role, your responsibilities will be

Be the owner and central contact point for customer education; build and maintain a business plan and significantly contribute to strategy. Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered optimally. Participate in, and contribute to, regular internal training & meetings. To act as a subject matter expert for Education Services within the business to educate and provide recommendations to teams that you interact with including Customer Service Operations, Inside Sales and Technical Support Engineering (TSE) Teams. Own and maintain course logistics and scheduling with Technical Support Engineering (TSE) Teams. Generate requests for quotations by e-mail to Customer Services. Following up quotations that have been generated and progressing the sale. Approval and set up of all NEW training events. Generate the training schedule for the allocated region.  Monitoring budgets and costs associated within the Education Services Operations.    Providing training and certification advice to enquiries from customers and discussing their needs via phone and/or email. Listening for, identifying and communicating customer needs and requirements. Making outbound calls to customers that have registered an interest in training and certification services through our website, NI seminars and industrial tradeshows. Work with Marketing to ensure training and certification are promoted. Keeping accurate records of all enquiries, ensuring interactions with customers (quotes, phone calls, emails, leads) are recorded in NI’s internal databases and systems. Proactively follow-up customers post course to highlight opportunities to promote further training products. Attend and occasionally present at trade shows, seminars and other marketing events.

Who you are:

You persist in accomplishing objectives despite obstacles and setbacks. You identify and seize new opportunities. You establish and maintain effective customer relationships.

For this role, you will need:

Qualified in a Technical or Business focused degree. Minimum 3 years experience in customer service, business analysis and/or project management Exposure to a Customer Service or focused environment where Customer Success is key Proven ability to work as part of a team as well as independently towards a shared end goal Proficient use of technology including Microsoft Windows/Office and proprietary software Strong business and financial skill required Willing and able to travel up to 10%  

Preferred qualifications that set you a part:

Experience of Business to Business Sales Exposure to Technical sales or a training environment Project coordination experience  Experience using SFDC         

The ideal candidate will be goal oriented and results driven with the ability to work accurately and with attention to detail. A strong sense of Customer Service as well as proficiency in both written and verbal communications will be required to help articulate the customers’ needs and to promote the benefits of the training courses we are offering.

Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you should have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage.  Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.