Company Description

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for.

Job Description

We are looking to expand our Site Reliability Engineering team to offer round the global cover. As an organization we are convinced that everything needs to be automated and that software should run software and believe in the Site Reliability Engineering model. We have established a platform using the latest technology, such as Kubernetes, containers, pipelines and monitoring.

Reporting to the report to the Site Reliability Engineering Manager you will be a forward-looking engineer with an understanding of how SRE will allow operations in the future. You will have broad operations and automation interests and not shy away from the operational aspects of life and understand that the best way to build reliability is to break things often.

You will have experience of operations, automation and an interest in software development to excel in these areas. If you have incident manager skills and can manage rationally and calmly during a crisis that would be an added bonus. There is an expectation to work occasional peak weekends and some on call requirements. This is the beginning of a growing team and we are looking for individuals to grow with it.

As a staff engineer we will look to you to role model behaviors and give technical leadership within the team.

Work Practices and Relationships:

Relationships with other members of the SRE team, primary based in Kuala Lumpur but also London, Arizona, SofiaWork relationships with colleagues in other departments, third parties who support backing applications.Collaborative relationships with developers, security and architects to influence them to build maintainable solutionsProficiency in one programming or scripting language and willingness to apply software development best practices to an operational role

Job Responsibilities

Primary Accountabilities: Uptime of Experian One – Experian's Cloud SaaS offering for Decision Analytics.Monitor and provide alerts of our platform.Respond to incidents and restoring service.Gain a good enough understanding of the systems to assess issues and find owners for problem resolution.Identify an issue or a manual process and ensure that they never occur again.Incident management; able to co-ordinate others and be coordinated during service disruptions with a focus on restoring availability.Write complex queries using multiple tools.Review systems designs and implementations to identify resiliency, scalability and monitoring issues before implementation.Knowledge of Kubernetes, Infrastructure as Code, High availability principles.

Qualifications

Requirements

5+ years of experience in:

Direct experience supporting complex scaled systems in productionLinux knowledge, experience troubleshooting and predicting issues in advanceNetworking, troubleshooting and monitoringCloud Native application designs for top performance, scalability and resilienceIncident Management and coordination, Blameless PIRsKubernetes, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python, and Prometheus.Java, Cassandra, Redis, RunDeck, MongoDB, Apigee, Okta, PostGres, and AWSInfrastructure as Code, Git OpsLine management or mentoring.Written and verbal fluency in English is required#CustomerObsessedWork through boundaries - geographically, teams, language and culturalCurious and willing and to stay informed about relevant technology trends and developmentsCloud aware, you understand how cloud technologies differ from other technical approaches and can explain these to others.Previous job stability, including maintaining long-term work relationships with former employers

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life, vision and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Birthday day off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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