Job Description SummaryThe role involves identifying, evaluating, and providing solutions or options to complex problems experienced with products in the Smallworld product portfolio or their deployments; providing technical advice and assistance to wider teams; creating and documenting technical notes; looking for ways to improve current processes and tools; having in depth technical expertise in Smallworld products and wide range of general IT skills.
The role requires experience in GIS or at minimum a general understanding of GIS.

Job Description

Roles and Responsibilities

In this role, you will:Investigate complex problems and assist in resolving them independently or in collaboration with product engineering, product owners, customer support and services teams.Provide backup to product engineering for platform investigations, proof of concepts, product testing and release testing and preparation.Create and maintain support tools for wider teams and customers.Work with Customer support and Service teams to resolve customer escalations.Provide SME advice to wider teams.Provide technical mentoring for junior employees within the function.Be available to respond to service availability issues and resolve them.Assist information security teams via monitoring solutions to ensure the production infrastructure remains secure.
 

Education Qualification

For roles outside USA: Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience.

For roles in USA: Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math).

Years of experience: 6+ years

Desired Characteristics

Technical Expertise:

Strong skills across the Smallworld Product Portfolio (e.g., experience in Magik, product setup and configuration, product upgrades)

In depth knowledge of database administration (Smallworld, Oracle, Postgres, etc.)

Customer domain knowledge or general understanding of our customers use of GIS in their various industries ( eg. Electricity, Telecommunications, Gas , etc)

Experience working directly with Cloud providers/infrastructure (AWS, Azure etc.), Containerization (Kubernetes, Docker), database technologies, operating systems (Windows, Linux).

Security and authentication knowledge (LDAP, SAML, UAA, Domain Controllers, etc.)

Experience with 3rd party applications and tools used to support the Smallworld product (e.g., Java, FME, Postman, Jira)

Experience with the Mobile Enterprise and Mobile Enterprise SDK

Basic software development exposure – hands on with any programming or scripting language (preferably Shell/Perl/Python/Java)

Awareness of Agile Methodology

Business Acumen:

Strong analysis and problem-solving skills

Ability to interact at all levels of the organization and with other GE businesses

Articulates the story, uses two-way communication and influences outcomes and ongoing results

Leadership:

Ability to work with cross-functional teams to help build effective processes

Proactively identifies and removes project obstacles or barriers on behalf of the team

Personal Attributes:

Willing to quickly self-learn new technologies/products as needed

Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices

Strong oral and written communication skills including executive level presentation skills

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high-level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information

Relocation Assistance Provided: No