Technical Support Engineer (TSE) partner with customers to ensure their success through deep technical knowledge of NI Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure NI is ready to support new Products and Systems.

In this Role, Your Responsibilities Will Be:

Resolve technical issue for customers across all tires.  Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms. Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.

 

Build team and customer technical proficiency  Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.  Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

 

Advocates for the customer experience within the company Provides customer experience improvement feedback to relevant functions. Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.  Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.

 

Enable customers to self-service Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology.  Enables customers to self-service by creating and editing Knowledge based articles.  Utilize previously acquired technical experience to become actively involved to resolve problems.
    Who You Are:    You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully.   For This Role, You Will Need: Bachelor of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Computer Science. 3+ years of relevant experience in Customer-Facing roles. Proficiency in one or more programming language is required. (LabVIEW experience is preferred) Availability to travel in Korea
  Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. 
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. 
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
  Our Commitment to Diversity, Equity & Inclusion:
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.