Staff Technician I Print (https://www.governmentjobs.com/careers/norfolk/jobs/newprint/4586042) Apply  Staff Technician I Salary $41,503.00 - $47,728.45 Annually Location VA 23502, VA Job Type Permanent Full-time Remote Employment Flexible/Hybrid Job Number 12291 Department City Manager - Citizen Services Opening Date 12/13/2024 Closing Date 12/25/2024 11:59 PM Eastern + Description + Benefits + Questions Description Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents. The City of Norfolk is committed to better municipal management and serving residents more effectively. The Office of Citizen Services, utilizes data analytics and innovative strategies to enhance community engagement, improve service efficiency and boost citizen satisfaction. The Office of Citizen Services is seeking to hire a Staff Technician I. The Staff Technician I will be responsible for managing the Office of Citizen Services offices, maintaining office inventories and performing related administrative duties. Essential Functions The essential functions of this position include the following: + Manages the office by maintaining staff schedules and meetings, maintaining facility inventories of office supplies, assisting with, and performing data analysis, generating reports and correspondence, taking notes at meetings, scheduling facility education and training areas and programs, registering students and completing training program applications and reports. + Maintains the billing and payments for the Office of Citizen Services. + Ensures that all financial transactions are processed in full compliance with Norfolk City Code and all standard operating procedures. + Aids customers by addressing billing concerns and providing information. + Maintains office inventories by ordering and receiving supplies, materials, and equipment, recording inventories, and storing received supplies and equipment. + Follows division protocols and scripts to provide timely information on City services, policies, and practices in a courteous and effective manner; uses applicable computer and customer interactive applications and other job-related office equipment; meets quality standards for service. + Performs administrative support work such as entering, updating, information; determines appropriate processes to be used; maintains clear and organized handwritten and/or electronic records. + Orient new employees and work with existing employees answering questions and ensuring they have the tools and equipment they need. + Act as Payroll Liaison by ensuring accurate and timely processing of payroll in accordance with City HR policies/practices and appropriate federal and state regulations. + Performs related work, as required. Education/Experience Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Required: + One year experience. The ideal candidate will possess the following knowledge, skills, and abilities: + Capability of communicating positively with residents and businesses to establish their needs efficiently and courteously. + Ability to work in a busy environment. + Computer literate. + Ability to control a busy environment. + Proficient & effective oral communication skills. Preferred Experience: + Previously handled human resources and accounts payable transactions for the City of Norfolk, along with experience in Peoplesoft, AFMS, Laserfiche, and Microsoft Office Suite. Additional Information & Requirements Work Schedule: + Monday through Friday, 8:00 am – 5:00 pm, 40 hours weekly Signing Bonus: + This position is eligible for a $5,000 signing bonus. + Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. + Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. + Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. + Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. + The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions. 01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification. + I understand and will answer the following supplemental questions completely and thoroughly. 02 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this? + Yes + No 03 Are you a current or previous City of Norfolk employee? + Yes - I am a current City of Norfolk Employee + Yes - I am a previous City of Norfolk Employee + No - I am not a previous or current City of Norfolk employee 04 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A." 05 The expected hiring salary for this position is $41,503. Are you willing to accept the position at this salary? + Yes + No 06 Please select the highest level of education you have completed. + High School Diploma/GED + Some College (6 months or more) + Vocational/Technical Degree + Associate's Degree + Bachelor's Degree or higher 07 How many years of experience do you have in office management and administrative duties? + Less than 1 year + 1-2 years + 3-4 years + 5 years or more 08 Do you have experience in utilizing AFMS as part of your day to day responsibilities and tasks? + Yes + No 09 Do you have experience with the City of Norfolk's Laserfiche system? + Yes + No 10 Do you have experience with Peoplesoft? + Yes + No 11 Are you familiar with using Microsoft Teams? + Yes + No 12 How many tasks can you juggle concurrently? + 1 to 2 tasks + 3 to 4 tasks + 5 to 6 tasks 13 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment. 14 Please indicate your veteran status. (A copy of your long form DD-214 may be required) + I am not a Veteran + I am a Veteran + I am a Disabled Veteran Required Question Agency City of Norfolk Apply Please verify your email address Verify Email