Position Overview: Facilitate the day to day operations of the branch office including but not limited to, staffing and scheduling caregivers, customer service, human resources, and support for the clinical team, if applicable. Responsible for assisting in branch staffing via providing customer service, fielding incoming calls, ensuring client satisfaction.

Essential Job Functions:

· Responsible for the supervision and performance management of field staff (establishing, mastering, counseling, and correcting) to maintain quality of care and appropriate staffing levels.

· Responsible for case management within branch to provide outstanding care meeting the company’s mission for each client.

· Respond to client grievances and complaints with through documentation and attention to their concerns. Resolve the issue while providing high quality customer service.

· Respond to caregiver complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high quality customer service.

· Respond to initial incident reports, asking detailed questions to identify root causes of the issues.

· Coordinate staffing of clients’ shifts according to the client’s care plan.

· Upkeep the company’s electronic health record system to ensure provision of quality care and documentation of an accurate record of company, client, and caregiver actions.

· Responsible for ensuring field staff/client interpersonal and relationship management.

· Performs all other duties as required and assigned by OSH representative.

· Follows Open Systems Healthcare’s Policies and Procedures.

Follows Federal, State and local laws and regulations pertaining to home care services