**Business Area Overview** The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session. **About the Role** Reporting to the Delivery Manager, the purpose of this role is to ensure the effective delivery of the SV reporting process during exam series.  Working to tight immovable deadlines to ensure all reports from Standards Verifiers (SV) have been received. The postholder will also provide support on complex queries to our Customer Service, Assessment teams and the AA help desk. This role is office based. Location Hellaby, Rotherham. **Key Accountabilities**   + Supporting the Reports Processing Coordinator on all processing activities  + To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate + To interpret and utilise management information and make informed decisions from it, and escalate as appropriate + Ensuring reports for UK and International SV’s have been chased and received, all queries relating to reporting are completed within agreed service levels + To gather information to support the resolution of complaints and queries as directed by line manager + Work in other areas of the business as required **Process Specific**   + Due to the nature of the examination process, the volume of work varies through the year.   + Chase SV’s for outstanding reports + Liaising with SV’s and other internal and external stakeholders + Resolving SV and centre queries and issues with direct claim status. + Provide support to other teams on a range of queries including system related issues **What we are looking for:** The successful candidate will demonstrate strong multitasking abilities, effectively managing multiple tasks and activities while maintaining a high standard of delivery. Time management skills are essential, ensuring efficiency and productivity in a fast-paced environment. Proficiency in PC operations and Microsoft Office, particularly intermediate-level Excel skills, is crucial for handling data and administrative tasks with accuracy. Additionally, prior experience within an Awarding Organisation and a background in customer service would be advantageous, providing valuable insights into industry-specific processes and enhancing overall service quality. **Your Reward & Benefits** We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: + A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us. + A generous pension scheme where we match and double what you contribute. + Maternity, paternity, and family care leave as well as flexible work policies. + Stock/share purchase options. + Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life. + Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts. **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** CUSTOMER SERVICE **Organization:** Assessment & Qualifications **Schedule:** FULL\_TIME **Workplace Type:** On-site **Req ID:** 18599