Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

The Standards Writer / Content Developer manages and enhances the Direct to Consumer (D2C) standards portfolio by providing oversight of the content lifecycle and ensuring all materials are accurate and compliant with the control framework. This role involves close collaboration with cross-functional teams to maintain standards and support the development of effective content strategies that are aligned with business objectives and regulatory requirements.

 

What You’ll Do:

Manage the Direct to Consumer (D2C) Operations Standards, including the creation of new standards, updating existing standards, and conducting annual reviews of all standards to ensure accuracy and alignment with control framework and internal processes. 

Establish a governance process and cadence to ensure that all standards are reviewed on an annual basis (at minimum) or when material changes occur in regulations, control framework, or internal processes.   

Track and monitor progress and provide regular reports to leadership.

Collaborate with Service and Process Owners, Subject Matter Experts, Legal, Compliance, Trainers, and Operations Managers, to ensure accuracy of standards.

Oversee processes and procedures related to content lifecycle including standard creation, periodic review, content and grammar audit, expiration, version control and delivery processes. 

Maintain the D2C Standards Style Guide, reviewing for any necessary updates based on changes in branding, accepted writing guidelines, or changes to approach.

Maintain the D2C Operations Glossary, in conjunction with partners in Learning & Development, Change Management, and Compliance.

Consistent with Equifax’s 3/2+2 flexible work framework, you will work Tuesday, Wednesday, Thursday in Equifax’s Atlanta-based office and remotely Monday & Friday (+ 2 weeks per year allowed to work remotely)

What experience you need 

Bachelor’s Degree in English, communication, business administration, technical writing, or equivalent years of experience

5+ years of experience developing operational documents and/or technical writing

Experience partnering and working collaboratively across departments and functions

Ability to analyze and synthesize complex content to identify gaps or misalignments

Excellent writing and proofreading skills, with a sharp eye for detail

Ability to handle multiple projects simultaneously and deliver high-quality results

Highly self-motivated and able to work with limited oversight

 What could set you apart

Professional experience resulting in a well organized portfolio which showcases diverse writing samples, including standards documents, procedures, or compliance materials

Ability to demonstrate strong proofreading and editing skills which highlight your commitment to quality and detail

Ability to articulate in clear terms a systematic approach and methodology to analyzing and identifying gaps in existing documentation 

Prior experience in the financial services industry and/or at a credit reporting agency

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-Atlanta-One-Atlantic-Center

USA-Atlanta JV White

Function:

Function - Fulfillment / Operations

Schedule:

Full time