The Trade and Working Capital Client Service Group is responsible for managing and facilitating the unique and complex service needs of the Global Trades client base. Service is delivered in a team-based model with key locations in the US, Latin America, Europe, the Middle East, and Asia.

As a Client Service Account Manager, you will use your communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be responsible for various customer service and relationship management activities related to Global Trade Products, primarily focused on Standby Letters of Credit. You will serve as the primary point of service contact for each client within your assigned portfolio.

Your responsibilities will include managing and facilitating the service needs of Global Trades clients, maintaining Standby Letter of Credit requests, resolving customer inquiries, preparing and collecting account documentation, and managing internal project initiatives for your portfolio of clients. Additionally, you will be expected, over time, to identify products and services that may benefit clients and improve overall relationship profitability. You will also participate in joint client calls with Bankers and Trade Sales Officers, both in person and over the phone.

Job responsibilities:

Manage dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution, and monitoring Service QueuesNegotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Letter of Credit TransactionsProvide timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problemResolve issues by identifying underlying or hidden problems and patternsBuild knowledge of Trade products and services focusing on Standby Letters of CreditServe as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firmIdentify and control risk to prevent fraudulent account behavior and potential fraud exposurePrioritize daily workload to maximize productivity utilizing time management and organizational skillsFollow all established policies, procedures and practicesProject a confident and professional presence to our clients, other bank departments and the communityWork independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner

Required qualifications, capabilities and skills:

One year of experience in customer service, operations, sales or portfolio management experienceStrong focus on client satisfaction and the building of excellent relationships with our customers  Excellent communication skills with strong organizational and multi-tasking abilitiesComfortable working within tight deadlines Proficient PC skills including Word, Excel and PowerPointRelentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledgeHighly organized with ability to manage competing prioritiesDemonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.

Preferred qualifications, capabilities and skills:

Global Trade experience with understanding of Trade products specifically on Standby and Import Letters of CreditCollege degree Experience primarily in banking or the financial service industry