Job details

Country

USA

State / Region / Province

Connecticut

Work Location

Hartford, CT

Domain

Consulting

Interest Group

Infosys Public Services, Inc

Skills

Process|Agile|Kanban, Process|Project Management|Project Management, Process|Service Management|ITIL, Technology|Infra_ToolAdministration-ITSM|ServiceNow

Company

IPS USA

Requisition ID

129432BR

Job description

Infosys Public Services is seeking a State Health PMO Lead, to join our Team.

Position Description (scope of work or brief narrative):
Project Management & Governance:Enforce project governance standards, methodologies, and best practices.Maintain and update project plans, timelines, and resource allocation strategies.Monitor project deliverables to ensure they align with contractual obligations and stakeholder expectations.Ensure compliance with state and federal IT regulations.Operational Assistance:Assist the operation teams with the maintenance, support, and enhancement activities for the Integrated Eligibility System.Lead the PMO team in collaborating with IT teams to manage system upgrades, patches, and performance optimization.Track and report service level agreements (SLAs) to help operational teams stay on track. Track key performance indicators (KPIs) to measure project success.Stakeholder & Risk Management:As the primary liaison between state agencies, business units, IT teams, and third-party vendors for status meetings, status reports, risks, issues, and mitigation strategies. Collaborate with operations leads and service leads to be one voice to the client.Identify, assess, and mitigate project risks and issues proactively.Facilitate executive reporting and status updates for agency leadership.Lead change management initiatives to ensure the smooth adoption of system enhancements.Team Leadership & Process Improvement:Lead and mentor the PMO team.Drive continuous process improvements to optimize the project status/progress.Follow the client hybrid (Agile and/or Waterfall) project management methodologies as needed.
Required years of experience, training, technical skills, and other requirements for job performance:7+ years of IT project management experience, with at least 5 years in a leadership role within a PMO.Expertise in PMO frameworks, governance, and IT service management (ITIL preferred).Experience with Agile, Waterfall, and hybrid project management methodologies.Excellent communication, negotiation, and stakeholder management skills.Proficiency in project management tools (MS Project, JIRA, ServiceNow, etc.).PMP or PMI-ACP certification preferred
Preferred Skills & QualificationsStrong experience in integrated eligibility systems, health & human services programs, or public sector IT projects.Proven ability to manage large-scale M&O engagements in a government environment.Prior experience working with state government agencies on IT transformation projects.Familiarity with eligibility determination systems, Medicaid, SNAP, TANF, or other public benefits programs.Strong understanding of security, compliance, and data governance in government IT environments.
Educational Requirements:A Bachelor’s Degree in Engineering or a foreign equivalent is required from an accredited institution. Will also consider three years of progressive, relevant work experience instead of every year of education.
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
About Us
Infosys Public Services is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:
• Ability to design and implement end-to-end solutions at scale
• A flat organization structure with direct access to our senior-most leaders
• An entrepreneurial environment full of bright, highly motivated consultants
• Opportunities for motivated consultants to impact local communities
• The ability to design your career and drive your professional learning and development
• A truly global culture

Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys Public Serivces provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.