Posted Date :

12 Dec 2024

Function/Business Area :

Business Operations

Location :

Mohali

Job Responsibilities :

Overall Job Mandate
1. The role would be responsible for supporting State Home connect &
Care lead in implementation & execution of all Home Care related
activities.
2. Ensure Customer satisfaction & minimize customer complaints
3. Identification of working and setting up highest standards of service
offering as benchmark
Key Responsibilities
1. Assist Home Connect & Care Lead in driving care operations
Execute Home Care processes and plans
2. Service readiness for Home Care at JC/ JP
3. Ensure customer satisfaction and on time service delivery : SR calls
(complaints)
4. Minimize customer complaints per sub by constantly improving
process/delivery 
5. Designing Process Audit Framework and Execution Guideline at last
mile level
6. Execution of Quality Audits through third party QA Partner / Own
team as applicable
7. Improving the skill set of field manpower to bring in Multi-skill set
based working culture
8. Analyze the customer complaints for variances and initiating
corrective actions - product & services
9. Establishment of the CAPABLE TEAM of field staff in order to generate
Customer Loyalty to our brand, by offering superior services in the life
cycle of customer engagement

Education Requirement :

1. BE/Btech
2. MBA - Preferred

Experience Requirement :

7 - 10 years

Skills & Competencies :

1.Analytical & Problem Solving Skills
2.Customer Centric Approach
3.Managerial Effectiveness

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