Are you a strategic leader with a strong passion for driving operational excellence, empowering teams, and fostering business growth? Do you excel in dynamic environments where safety, customer satisfaction, and innovation are top priorities? If so, we would like to present an exciting opportunity for you to explore.

The Role

As State Manager you will be responsible for managing staff, fleet and operational requirements, as well as monitoring performance against objectives to ensure the strategic plan is achieved for Victoria and South Australia.  To be successful in this position you will be a self-motivated, highly organised and can inspire teams to foster collaboration to deliver outstanding results.

Key Responsibilities

Customer Experience and Sales: Lead and implement operational service standards to enhance customer satisfaction; monitor customer service levels and drive strategies for improvement; stay informed on competitor activities to maintain market competitiveness; coach managers to ensure teams have strong product knowledge and sales expertise; optimise fleet management and staff rostering to meet customer demand.

Business Development: Develop and execute the annual business plan, assess location performance against strategic goals, and identify opportunities for improvement; manage financial plans, ensure quality assurance, maintain credit requirements; develop and maintain relationships with Local Franchise network, Airport Authorities and Lease holders.

Team and People Management: Oversee employee performance and satisfaction, recruit and develop talent, and maintain a culture of service excellence; manage costs, resources, and agency networks; ensure compliance with company policies and reward team achievements.

Work Health and Safety: Implement and maintain health, safety, and environmental policies, ensure compliance, and participate in investigations and safety committee activities; leading by example and promoting health, safety and the environment at every opportunity.

What’s In it for You?

Competitive salary, strong incentive, company vehicle and fuel card, additional superannuation scheme (on top of) super, life insurance and generous maternity/paternity leave benefits.Leadership position with exciting and challenging opportunities and pace.Global organisation with genuine opportunities for progression, local and international.Represent leading brands within AU travel, tourism and automotive industries.Join a knowledgeable, passionate team with a wealth of experience.Positive company culture where we celebrate diversity & inclusion.Discounts within Avis Budget Group and our partners.Wellbeing programmes.

What we are looking for

Previous experience leading and inspiring a team in a similar role and/or environment (car rental industry experience being advantageous) with great interpersonal and communication skills required.  Experience in leadership coaching and conflict resolution will be prerequisite.

Commercial acumen and a proven ability to maximise sales and location performance, whilst minimising business cost and working towards strategic goals will be essential.  As will experience managing multiple tasks across multiple sites, with a high level of attention to detail and problem-solving skills. 

If you have the experience and expertise above and have a commitment to providing exceptional service to customers, knowledge of Workplace Health and Safety legislation and a comprehensive knowledge of Microsoft Office Suite then we want to hear from you.

If this sounds like the opportunity you have been waiting for, and you are ready to step up into an exciting journey that will include innovative transformation, then don’t delay in making your application today!

About Avis Budget Group

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Here at Avis Budget Group, we are driven to be the best vehicle rental company in the world. We pride ourselves in the way we connect and engage with our customers and clients and seek to give them the best experience possible. For our staff, we support them with growth opportunities and combine this with their real-world experience, helping them to develop their careers. We are also recently recognised as a "Great Place to Work".

Melbourne Airport

Victoria

Australia