The purpose of a SOW Professional is to provide administrative support to TAPFIN’s Statement of Work (SOW) solution, which may include reviewing SOW’s for accuracy and completeness, onboarding project-based workers, processing SOW extensions and terminations, offboarding project-based workers, oversight of milestone/deliverable or T&M billing, SOW updates, and reporting. This role will support a specific client or clients and may work with internal team members, suppliers and clients. Making an Impact • Establish and develop manager relationships within assigned client(s) and expand existing relationships to ensure maximum customer satisfaction, working in conjunction with the program operations team and SOW team. • Serves as the main POC for clients and suppliers to manage day to day components of a SOW and reviews new SOW Orders and CR revisions to ensure accuracy and completeness • Support bid process for Full Life Cycle SOW Programs by monitoring RFX’s in tool to ensure deadlines are met • Notify SOW advisor if bid activities are not happening • Coordinates bid activities, new supplier set up, training, monitoring and following up on pending action items • Collects and distributes Q&A and setting up supplier presentations • Onboards, extends, terminates and off-boards SOW workers in the VMS tool as requested by client hiring managers; working in conjunction with suppliers to obtain required documents and information. • Meets system deadlines and assists in communication of new procedures or initiatives • Works hand in hand with supplier onboarding team to onboard new suppliers approved by the client • Assists suppliers with basic VMS issue resolution, such as, system training, timecard issues, account access, requesting deliverable and milestone fees. • Research and resolve any assignment management data integrity issues • Performs system audits on a weekly, monthly and/or quarterly basis based on client requirements. Sharing Expertise • Responsible for preparing various reports for clients, suppliers and/or management (e.g., headcount, spend, etc.) • May initiate follow-up communications with suppliers and client hiring managers regarding SOW Order maintenance, including managing system notifications. • May act as the main contact for TAPFIN supplier communications, VMS tool trouble-shooting and basic issue resolution. Gaining Exposure • Works with Manager or Director to implement new procedures, initiatives, and projects. • Work with Operations team on ad hoc projects in relation to SOW service offering Your Typical Day • Provide support to the SOW bid process • Perform day to day SOW operational duties which may include: o Reviewing and monitoring SOW’s in the VMS o Onboarding, extending, and off boarding SOW workers o SOW maintenance as needed o Monitoring items pending action by client or supplier o Monitor billing/spend within SOW • Assisting suppliers by providing basic VMS support including training, help with submitting timesheets, milestones, or deliverables • Reporting to manage day to day tasks as well as ad hoc reporting requested by client • Minimal travel required if any Other accountabilities as assigned Required • Experience: 3 years’ experience working in a MSP • Education: High School diploma or equivalent • Attention to detail with strong customer service skills Nice to Have • Experience working in procurement • Basic knowledge of SOW contracts structure; ability to translate to VMS technology • Ability to understand the fundamentals of SOW engagements (T&M, Milestone/Deliverable, Fixed Fee structure). • VMS experience About TAPFIN TAPFIN is a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide. TAPFIN's customized, scalable MSP solutions for contingent and project-based spend are instrumental in driving process, performance and productivity improvements across the client organization, while providing visibility, predictability, risk mitigation and overall cost reduction. Part of ManpowerGroup Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. For more information, visit www.tapfin.com. ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance. **Job:** _Other_ **Organization:** _ManpowerGroup_ **Title:** _Statement of Work (SOW) Resource Professional_ **Location:** _United States_ **Requisition ID:** _0032594_