Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

This role covers operations activities which are commonly found in financial services firms and may support multiple specific lines of business. Roles covered in this function include, client valuation, client statement/balance delivery, static data process/data management, reconciliation/investigation, Know Your Client/Source System Onboarding and Control, etc. As a professional day-to-day focus is on handling customer requests, quality checks for offshore team, resolution of complex problems, where expertise is required to interpret against policies, guidelines or processes. Role at this level may have full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables. Prioritize and direct work to junior level and offshore employees. Periodically review work of junior employees to ensure quality control and accordance with applicable external regulations and internal requirements. Provide recommendations on process improvement and efficiency. Data analysis expert in a specific skill set needed for this business area but remain focused primarily on daily execution. 

2 - 3 years experience as a business analyst in a financial institution specifically dealing with client, back or front office needs. Effective communications and interpersonal skills.

Job Description

We're seeking a Shared Services Operations Professional that is highly motivated and detail-oriented Analyst to join our dynamic team. This individual will primarily be responsible for managing ad hoc client requests related to balance inquiries (ability to learn the products and systems), ensuring the quality of offshore staff operations, and contributing innovative solutions to streamline internal processes. The ideal candidate will be a problem-solver with strong communication skills, a passion for continuous improvement, and the ability to work in a seasonal fast-paced environment to support an influx of seasonal client requests delivering accurate balances/statements.

Project support, automation, and metrics reporting. You may be the primary representative throughout the project life cycle including analysis, design, development, testing, implementation. This is a Business Analyst position within the Static, Statements & Custodian under the Operations Division.
 

Key Responsibilities:

Client Support (Ad Hoc Requests):Respond to client requests for balance verifications and other ad hoc inquiries in a timely and accurate manner.  Deposits, Loans, DerivativesProvide clear, professional communication with clients, front and back office to resolve issues or provide requested information.Ensure high client satisfaction by delivering exceptional service and fostering strong relationships with front, back offices, including clients.Offshore Staff Quality Management:Oversee and monitor the quality of offshore staff’s work, ensuring adherence to processes and accuracy in deliverables.Regularly review work outputs and conduct quality assessments to identify areas for improvement.Provide feedback, guidance, and training to offshore team members to ensure consistent quality standards.Process Optimization & Innovation:Analyze current workflows and identify opportunities to streamline processes for greater efficiency.Develop and propose innovative ideas or automation tools to reduce manual effort and improve overall productivity.Collaborate with cross-functional teams to implement process changes and monitor results.Reporting & Documentation:Maintain detailed records of client requests, actions taken, and resolutions.Keep procedures accurate and up to date.Generate regular reports on offshore staff performance and process improvements.Collaboration & Communication:Act as a liaison between the client-facing team and offshore operations, ensuring smooth communication and timely issue resolution.Work closely with team leads and management to align strategies and improve operational effectiveness.

Qualifications
- 2 - 3 years’ experience as a business analyst in a financial institution
- Experience with client facing tasks with sense of urgency and accuracy

- Requires strong executive-level communications, presentations and problem-solving skills
- Proficient in Microsoft Excel

- Proficient in Salesforce applications

The typical base range for this role is between $66K to $85K per year depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.  For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.