**Job Description** This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month _in one of the following locations: St. Petersburg, FL or Memphis, TN_ . Leveraging specialized knowledge and skills acquired through education, industry experience, and specialized training, provides oversight and support for Raymond James statements and trade confirmations. Responsibilities include ensuring that statements/confirms are produced and delivered in an accurate method that meets firm and regulatory requirements with consideration to potential risk exposure to the firm. Partners with multiple product areas, business units and IT to research issues or problems, recommend a course of action, and coordinate complex enhancements. Additionally, serves as a subject matter expert with tactical and functional responsibilities on project teams and leads multiple User Acceptance Testing (UAT) efforts to ensure accuracy with regard to changes. Minimal guidance is provided to perform varied work that is time sensitive and difficult in character requiring evaluation, originality and ingenuity to make complex decisions with the potential for risk to the firm. Resolves or recommends solutions to complex problems. Regular contact with internal customers is required to identify, research, and resolve problems. **Knowledge of:** + Fundamental investment concepts, practices and procedures used in the securities industry. + Basic principles of banking and finance and securities industry operations. + Financial markets and products. + Intermediate level business case analysis. + Formal data testing concepts **Responsibilities** : + Collaborates with trading groups, Raymond James subsidiary groups, internal operations departments, legal, compliance, IT and marketing to research, document, and facilitate complex data changes to Raymond James statements and trade confirmations that support firm and regulatory guidelines. + Determines and defines complex business requirements with stakeholders to recommend data and format changes that enhance the client experience, supports firm initiatives, and reduces firm risk. Coordinates input and efforts across multiple departments, analyzing and researching data, and facilitating necessary communication. + Leads functional testing for statement and confirm application including gathering test data, writing test cases, testing against functional requirements, managing remediation and retesting defects. + Partners with auditing and managers across multiple departments to identify opportunities to decrease risk associated with managing the statement and confirm process. Follows through and manages recommendations which support risk management. Acts as a liaison with internal and external auditors regarding requests and inquiries. + Manages the production process for statements/confirms including coordinating pre-production quality assurance reviews, overseeing returned mail procedures and business continuity (BCP) efforts, following internal processes for documenting requests or issues, and facilitating manual tasks associated with regulatory oversight within the statement and confirm process. + Help manage internal clients by carrying out standard activities and providing support to others. + Investigate questions relating to existing programs, processes, and procedures. + Help manage clients by carrying out standard activities and providing support to others. + Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. + Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. + Use data management systems to access specific information as and when required. + Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents. + Provide operational support by performing a range of routine activities using existing systems and protocols. **Skills** : + Ability to define and clarify project requirements and parameters related to complex business concepts, as well as create and implement data testing to ensure data integrity. + Uses meticulous attention to detail, while maintaining a big picture perspective, to read, interpret, analyze, and apply information effectively. + Uses complex problem-solving skills to understand and explain intricate concepts and provide innovative solutions. + Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. + Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. + Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. + Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. + Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. + Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required. + Works at an intermediate level to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works with guidance. + Works at an intermediate level to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works with guidance. + Works with guidance (but not constant supervision) to select, deploy and get the best results from the most appropriate office system. + Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. + Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. + Works with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges. **Education** Associate's, Bachelor’s **Work Experience** General Experience - 7 to 12 months **Certifications** **Travel** Less than 25% **Workstyle** Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. \#LI-CA1