Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary As the Airport Services Manager, your primary role is to provide comprehensive leadership to a diverse team comprising Operational Managers, Coordinators, Supervisors, Trainers, and administrative support staff. Your focus will be on optimizing performance and fostering a culture of safety, efficiency, and reliability that consistently surpasses the service expectations of Swissport’s clients (airlines) and their customers. This pivotal position entails spearheading continuous development initiatives to enhance both business and operational performance, while cultivating resilient teams with a proactive 'Can Do, Will Do' mindset, ensuring our workforce feels valued, acknowledged, and fully engaged. Your activities Create a positive, generative safety culture across the ground handling organisation that includes strong safety reporting and Just Culture Drive collaboration across the operation to identify needs and develop scalable solutions Prioritise objectives and implement strategies to achieve company initiatives as part of the leadership team Deploy data and research to drive cross-business corporate prioritization Collaborate with stakeholders to achieve mutual goals Form and lead internal leaders, providing training and mentorship as needed Directly and indirectly manage staff with the goal of enhancing professional development and personal growth Manage relationships with key clients Ensure airports meet performance requirements and maintain operational integrity Proactively monitor, manage and report on Airport performance, analysing Airport scorecards Identify improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination Lead the team to ensure success against defined key performance criteria including but not limited to on time performance, baggage, safety and audit performance and labour budgets Your profile Demonstrated achievement in managing, motivating and leading a large team including direct leadership experience in an aviation ground handling environment with a workforce of 30 people Leadership experience in a fast-paced, safety and compliance focused service operation, managing the needs of multiple clients with divergent requirements Demonstrated experience working as a part of a business unit leadership team and contributing to the delivery of business strategy, change management and executing performance improvement activities Proven commercial experience, relationship-building, and negotiating skills with strong business acumen and strategic management capability In depth industry knowledge, trends and developments and how they can be strategically employed to drive success of the business Full budget responsibility including delivering to cost and revenue expectations Practical knowledge of industrial relations processes including the full range of people management activities High level numerical and verbal reasoning, problem solving, communication, planning and interpersonal skills High-level personal qualities in relation to adaptability, flexibility, commitment, ability to apply sound judgment and reasoning, and the ability to effectively prioritise tasks in a fast paced, dynamic setting. What we offer Permanent Full-Time position.    Competitive remuneration.     Opportunities for career advancement.    Accrual of annual and personal leave.    Comprehensive training and ongoing support provided.   At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.